Interlibrary loans and document delivery service at the Library of the Faculty of Humanities and Social Sciences in Zagreb, or, How to set up a library service
Služba za međuknjižničnu posudbu Knjižnice Filozofskog fakulteta u Zagrebu osnovana je u lipnju 2009. godine. Rad opisuje njezino ustrojavanje i kroz statističke podatke daje pregled prvih devetnaest mjeseci djelovanja, do kraja prosinca 2010. godine, tijekom kojih su uspostavljeni svi radni postupci i obrađeno više od tisuću zahtjeva. U radu se govori o značaju međuknjižnične posudbe i dostave dokumenata te načinima njezina djelovanja. Naznačeni su i poželjni smjerovi razvoja Službe u Knjižnici, ali i unutar hrvatske knjižničarske zajednice.Interlibrary Loans and Document Delivery Service at the Library of the Faculty of Humanities and Social Sciences in Zagreb was founded in June 2009. The paper describes its founding and gives, through the statistical data, an insight into the first 19 months of the service (until December 2010). In this period all work processes were established and over a thousand requests processed. The paper deals with the general significance of the interlibrary loans and document delivery service and its modus operandi. It also emphasizes the desirable directions of development of the service within the Library, as well as within the whole Croatian library community
