Off-grid technologies, such as solar home systems (SHS), offer the opportunity to alleviate global energy poverty, providing a cost-effective alternative to an electricity grid connection. However, there is a paucity of high-quality SHS electricity usage data and thus a limited understanding of consumers’ past and future usage patterns. This study addresses this gap by providing a rare large-scale analysis of real-time energy consumption data for SHS customers (n = 63,299) in Rwanda. Our results show that 70% of SHS users’ electricity usage decreased a year after their SHS was installed. This paper is novel in its application of a three-dimensional convolutional neural network (CNN) architecture for electricity load forecasting using time series data. It also marks the first time a CNN was used to predict SHS customers’ electricity consumption. The model forecasts individual households’ usage 24 h and seven days ahead, as well as an average week across the next three months. The last scenario derived the best performance with a mean squared error of 0.369. SHS companies could use these predictions to offer a tailored service to customers, including providing feedback information on their likely future usage and expenditure. The CNN could also aid load balancing for SHS based microgrids
