Best practices in business process redesign: Use and impact

Abstract

Purpose - This paper seeks to provide business process redesign (BPR) practitioners and academics with insight into the most popular heuristics to derive improved process designs. Design/methodology/approach - An online survey was carried out in the years 2003-2004 among a wide range of experienced BPR practitioners in the UK and The Netherlands. Findings - The survey indicates that this top ten of best practices is indeed extensively used in practice. Moreover, indications for their business impact have been collected and classified. Research limitations/implications - The authors\u27 estimations of best practices effectiveness differed from feedback obtained from respondents, possibly caused by the design of the survey instrument. This is food for further research. Practical implications - The presented framework can be used by practitioners to keep the various aspects of a redesign in perspective. The presented list of BPR best practices is directly applicable to derive new process designs. Originality/value - This paper addresses the subject of process redesign, rather than the more popular subject of process reengineering. As such, it fills in part an existing gap in knowledge. © Emerald Group Publishing Limited