Bend the Curve Continuous Improvement Practitioners

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Maine State Documents (Maine State Library)

Maine State LibraryMaine State DocumentsMDOL Bend the Curve Archive Labor10-1-2006Bend the Curve CIP-News - October, 2006Bend the Curve Continuous Improvement PractitionersFollow this and additional works at: http://digitalmaine.com/mdol_btc_newsThis Text is brought to you for free and open access by the Labor at Maine State Documents. It has been accepted for inclusion in MDOL Bend theCurve Archive by an authorized administrator of Maine State Documents. For more information, please contact statedocs@maine.gov.Recommended CitationBend the Curve Continuous Improvement Practitioners, "Bend the Curve CIP-News - October, 2006" (2006). MDOL Bend the CurveArchive. Paper 60.http://digitalmaine.com/mdol_btc_news/60 If you have been following the news lately, you’ll have noticed a new report out called “Charting Maine’s Future.”  This report was produced by the Brookings Institution to answer the question ”Can we build prosperity in Maine?”  One of the report’s specific recommendations is to streamline gov-ernment and recommends a “top to bottom overhaul of bureaucracies to improve services but also to help re-duce the tax burden.”   ( http://www.brookings.edu/metro/pubs/maine.htm )   Sound familiar? This is one of the key BTC tenets and what we all have been working to advance in state govern-ment. While we are just getting start-ed, many already have seen the bene-fits and opportunities that BTC brings to the workplace.  Moreover, we have a corps of CIPs skilled and trained with a state-of-the-art methodology to carry this initiative forward.  Lean Work      In September we successfully com-pleted the White Pages VSM with the added benefit of having a stenog-rapher capture the entire two-day ses-sion. We now have a 135-page tran-script which we hope will serve as a useful training guide.  Please contact OLM if you’re interested in reading it.    The first Lean training session for the “Managing in State Government” course was delivered this month. This was an hour long session on basic BTC ideas and Lean principles. We are hoping to expand this to a full day session and pull in our CIPs to do some of the sessions.  If you are inter-ested in working on the day long cur-ricula, feel free to contact Kate Carnes.  We have a planning date scheduled for October 25th from 8 to 10 AM.    We have a number of initiatives start-ing up this month that will provide a lot of opportunities for CIPs to continue to practice and build their skills.  We have been asked to apply our skills to assisting with re-designing the Autism delivery systems. From the initial sound of the project this could be as big a project as Adoption Services.  We fully intend to apply what we learned from the Adoption Services VSM to this work.  We are working on improving our engagement process (see p. 3) in order to fully understand the work that is being requested of us and what would be the appropriate BTC Today ! Volume 1, Issue 2 DHHS CIP News October 2006 Call for CIP Help ! intervention.  As you well know, not everything may be a VSM or should start with one.     Bend the Curve Clinical Super-vision News 2 Schedule of Events 2 Engagement Process 3 VSM/Kaizen Update 3 10/16 Commu-nications Meeting 4 Lean Tips 4 CIP Listing 4 Inside this issue:   Vacancy                              Event                                     Contact         Date  Co-Lead  & 2 Observers Microbiology VSM            K. Carnes       TBD Co-Lead & 2 Observers Incident Reporting Kaizen W.Lowell        TBD 2 Observers                        Travel Voucher VSM            A. O’Brien      Nov 8,13                                                                                               B. Greene   If you are interested: Call 287- 4307  - or- E-mail Walter.Lowell@Maine.gov Special points of interest:  ● Next Clini-cal: October 20th !  ● Draft En-gagement Process DHHS CIP News Page 2 Clinical Supervision News       Schedule of Events      Date Time   Topic              Location   Contact  Oct 12 10- 11   Awareness      HETL         Walter                           Session #1                           Microbiology  Oct 13  8 – 3   Planning:         Greenlaw   Walter,                            Certification                        Arthur                            Kaizen & Clinical   Oct 16  12 - 2   CIP Planning    Greenlaw  Rae                           Session   Oct 17   1 – 4   Planning:     Greenlaw   Nancy,                           Autism                                Walter  Oct 19 8:30-10  Plan:     Greenlaw   Walter                           Complaint Investigation  Oct 19   2 – 3   Webinar: LEI,   Greenlaw  Walter                           Jim Womack  Oct 20  8–4:30 Clinical Sup.     BLS,          Arthur                                                    Hallowell  Oct 23  9 – 10   Awareness:      Key Bank,  Walter                           Me CDC           Augusta  Oct 23  1- 3       DHHS CIP       Greenlaw    Walter  Oct 24  9 – 12   Follow-up:     442 CCD    Walter,                            Adoption          Augusta      Virginia                           Services                             Marriner  Oct 25  2 – 3     Awareness     HETL          Walter                          #2 : HETL  Oct 27  8 – 4   VSM: Autism    Greenlaw   Walter  Nov     8-4:30    Travel              Greenlaw   Becky 8 & 13                Voucher VSM                     Ann  Nov  8-4:30   CIP Cert.     Greenlaw   Walter, 14-16                 Kaizen                                Arthur  Nov 17   TBD    Brain Injury      Greenlaw   Nancy                                                                      Muriel  Nov 17 8-4:30   Clinical Sup.      BLS            Arthur                                                     Dec 12 9 -    Adop. Serv.      442 CCD    Walter,              12:30    Imp. Plan      Augusta      Virginia                           Review                               Marriner  Spaces available for CIP Observers  ! The September Clinical Supervision agenda was, as usual, full :  Arthur continued the Fishbone anal-ysis with the CIPs, now using the 5 Whys in order to get to the root causes of the problems people are having with Lean “Math.”  Jon facilitated a dis-cussion of the planned CIP Certification Kaizen (now scheduled for 11/14-16), and Susan led us through developmental topics, including develop-ment plans and giving and receiving feedback.  Walter discussed the New Balance study mission, noting the extraordinary success of the Maine site and the lessons we can learn from NB.  Similar ex-amples are now developing within State govern-ment, and we will explore also conducting internal  study missions.   In the mentoring discussion, we agreed to begin establishing relationships more informally by each CIP present agreeing to contact “assigned” CIPs (not present) to update them on what has been happening and to determine what could be done to support their full participation.  Next Clinical Session: October 20th.   Please make every effort to attend.  These are critical ses-sions for your professional development and the success of your CIP work.  Volume 1, Issue 2 Page 3 We have been working hard to improve how we en-gage our work with sponsors and managers.  The idea here is to gather as much information up front in order to better determine what type and how many interventions may be needed for a particular request.  We have been working as if everything is a VSM but we are discovering that in some cases the work that is requested of us is something different.  Since we realized we did not have an effective pro-cess to engage the work we spent sometime to de-velop one that we thought might work.  We are cur-rently piloting with good results. You will here more about it at our upcoming clinical where we hope to present it for comment and feedback.    This is the process in which CIPs begin the work with the requesting Sponsor, Manager, and Team.  The purpose is to meet the sponsor, manager, and team; identify the situation and issues; get clarity on what is being requested; provide an overview of BTC and Lean principles; tour the site; collect data as neces-sary; develop the contract and intervention strategy; and schedule interventions / events. Brain Injury Services:  Muriel and Nancy led a ses-sion on transferring Brain Injury Services from the Office of Elder Services to the Office of Physical and Cognitive Disabilities.  This was an interesting piece of work since we had to adapt our VSM process to meet the sponsor’s requirements. PLEASE NOTE: They have another session planned for November 17th.  Latest VSM/Kaizen Updates New Lean Intervention Engagement Process Proposed   HETL:  We are continuing work at the HETL, now at Microbiology Lab.  We have been piloting a new En-gagement Process (see above) and will be planning a series of Lean interventions with them, and we will be looking for some CIPs to help out.  Lots of inter-esting opportunities here since the HETL is run like a business, and many of the lean manufacturing concepts apply directly to their work. Lean TIPs   The primary purpose of the Bend the Curve Team is to provide support, consultation, assis-tance, and leadership in process and other im-provement approaches and activities for State staff and work teams as they seek to continually improve their work culture, procedures,  pro-cesses, and environments – in order to meet the mission of the department and the expectations of Maine citizens.        Trust customers/clients.   Trust staff/employees.   Service is the creation of value.   Service is delivered by the process and not just the people in the front line.   Service means attending to the basics.   Listening to customers/clients is the key.   Use customer/client data to drive change. Phone: 207-287-4307 Fax: 207-287-2265 Email: walter.lowell@maine.gov Walter Lowell, Ed.D. CPHQ,  Director Office of Lean Management,  DHHS 47 Independence Drive, Greenlaw Bldg. Augusta,  Maine  04333-0011 We’re on the Web ! http://inet.state.me.us./dhhs/bendthecurve/index.shtml  DHHS CIP Listing L = LEAD  or  CL = Co-Lead   Brann, Rae-Ann L Carnes, Kate D. L Christian, Wendy  Desisto, Nancy L French, Jane L Fussell, James L Greene, Rebecca  L Johnson, Kimberly  Klavins, Lita L Lemieux, Don  Littlefield, Muriel CL Lowell, Walter L Nicholas, Jack  O'Brien, Ann L Ring, Cheryl  Robinson, Christine  Sandusky, Terry L Shapiro, Jeffrey CL Toppan, Clough CL DHHS CIP Listing L = LEAD  or  CL = Co-Lead Page 4 DHHS CIP News October 16th DHHS CIP Communications Meeting  This was a very productive discussion, identifying barriers to CIP commitment and participation such as  work/scheduling conflicts, involvement too late in processes, and lack of Lean prioritization. The dis-cussion moved on to suggestions for change and action.  These included more training/education at the biweekly CIP meeting, CIPs as Lean focal points for their offices/programs, development of a cadre of Lean Champions, improved communication/marketing opportunities, Lean duties included in per-formance appraisals, oversight by executive/senior management, survey of CIPs re: their needs, etc.  The full discussion notes will be posted on the Web site and discussed at the 10/23 biweekly meeting.   

Bend the Curve CIP-News - October, 2006

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Bend the Curve CIP-News - October, 2006

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