Penggunaan Information Technology (IT) Terintegrasi Untuk Meningkatkan Kepuasan Konsumen Di Dhyana Pura Beach Resort, Bali

Abstract

Dhyana Pura Beach Resort Bali is company which run on hotel service company. Remembering the competitions with any hotel now days to attract the tourist to stay at hotel, so it needs an effective promotion and excellent Service. That's why the hotel management need to make a good service excellent and correctly to competed at market, through Integrated System Information Management. This research has main problems, i.e. how the effect of technology information and to deliver the Customer Satisfaction at Dhyana Pura Beach resort, Bali? From the description above and the existing gap, the author outlines into three research problems that : 1. How Services and Infrastructure Information System Integrated in Dhyana Pura Hotel Beach Resort Bali ? Â 2. How Architectural Design Network infrastructure and Information System Integrated in Dhyana Pura Hotel Beach Resort Bali ? 3. How to Design Systems infrastructure and Hotel Information Systems Integrated in Dhyana Pura Beach Resort Bali? The method used in this study is a mix method qualitative and Quantitative research. The Discussion of the results of the study as follows: 1. Proliferation and use of ICT (Information Communication Technology) as the needs of today's service-oriented economy in Europe, Australasia, the United States and developing countries. 2. Design of a wireless network is built using the media as a media access point interconnections between each group of services. 3. The service at the hotel integrated information system can be divided into two categories