Exploring consumers’ attitudes, knowledge and perceptions of the National Credit Act

Abstract

Abstract: The current research paper investigated customers’ level of knowledge and perception of the influence of NCA towards a selected micro lender in an effort to prevent consumers from over-indebtedness. A quantitative research methodology in the form of survey questionnaire was implemented for the purposes of the study. Following data completion with consumers of a micro lender, a total of 232 responses were considered for further statistical analysis. The findings of the study established that respondents possessed favourable attitudes, knowledge and perceptions regarding the application of the NCA in regards to the micro lender. These results can further assist financial institutions and policy makers to instil positive attitudes, better knowledge and higher level of understanding towards the implementation of the NCA in South Africa