A value alignment smart city stakeholder model

Abstract

The concept of a Smart City has evolved over the last three decades and has attracted the increasing interest of the scientific research community. Unfortunately, many Smart City projects and initiatives do not provide the value expected by all the stakeholders. Many of the reasons for this relate to a lack of data management, data integration, data access and stakeholder participation. People are an integral part of any city’s ecosystem, and the Smart City concept was introduced to address the challenges of an ever-growing global population leading to the risk of depletion of economic, environmental and social resources. The problem addressed in this study is based on the challenges preventing the creation of the value of smart cities or stakeholders. Limited research has been published on the status of Smart City initiatives or on the impact of various success factors on the potential value creation for stakeholders including citizens. Studies on initiatives in developing countries, such as South Africa are even less. Whilst some challenges and constraints related to smart cities in Africa have been reported, there are no studies reporting on initiatives across the data value chain that consider all types of stakeholders, nor the impact of these initiatives. This study addressed this gap in research and designed a theoretical Value Alignment Smart City Stakeholder (VASCS) Model based on a Systematic Literature Review and a review of related theories. The model has important components that should form part of any Smart City project or Smart City initiative. These five main components are: 1) nine Smart City dimensions with related success factors; 2) four stakeholder roles (enablers, providers, utilisers and users); 3) the data value chain; and 4) the five phases of stakeholder benefits/value realisation that can be linked to; 5) stakeholder value alignment. This study applied the VASCS Model to Smart City initiatives in two case studies in the Eastern Cape Province of South Africa, which were the Nelson Mandela Bay and Buffalo City to investigate and understand the status of such initiatives and the alignment of value thereof. The stakeholder interviews were conducted in two rounds with various stakeholders of Smart City initiatives, referred to as cases in the two case studies. An expert review of the VASCS Model was conducted with eight experts in the field of Information Systems and Smart Cities. The findings of this review served to confirm the components of the model, with only minor improvements recommended. It was confirmed that all of the components need to be considered in planning Smart City projects. The first round consisted of six interviews with enablers and providers and the second round consisted of 22 interviews with users, utilisers and citizens. The interviews investigated the value and impact experienced by stakeholders of these initiatives, with a particular focus on the users, utilisers and citizens of the cases. The interview data was transcribed and qualitatively analysed by using Atlas.tiand Excel. The data was analysed according to the Technological, Organisational and Environmental theory constructs and other identified themes. The interview analysis findings revealed several drivers for these initiatives, which were primarily cost reduction, integration and quality assurance. The results also highlighted access to resources, such as technical skills as a challenge. Another challenge identified was connectivity related to access to data and the digital and physical divide that can impact decision making. The main benefits of Smart City initiatives highlighted were the provision of infrastructure, education and training and digitalisation. The theoretical contribution of this study is the VASCS Model, which can assist other researchers and practitioners with knowledge of the factors, drivers, challenges and value obtained in Smart City initiatives. The model has two supplementary components: A Stakeholder Classification Model and a Smart City Success Factor Evaluation Template. The practical contribution of this study is the potential use of the VASCS Model by practitioners, city management, researchers and other stakeholders, who can use the model, with the related model and template for planning and evaluating Smart City initiatives. The model can be used to classify the digital activities according to a Smart City’s success factors while evaluating the value created by these activities. The impact of these initiatives can then be assessed through value realisation and alignment for stakeholders. The scientific contribution is the adoption of the model to the cases in the Eastern Cape. To reveal in depth, rich, interview findings that provide important lessons learnt relating to the value created for the stakeholders and the addition of these findings to the body of knowledge.Thesis (PhD) -- Faculty of Science, School of Computer Science, Mathematics, Physics and Statistics, 202