Change in public facilities management organisations: The connection between emotions, humans and objects

Abstract

In this paper, the interest lies in increasing the understanding of how individual actors\ua0(both human and objects) within public facilities management organizations respond\ua0to the changes in their organizational context that is imposed on them, and how this is\ua0affecting their institutional work (IW). Data was collected through a workshop and\ua0interviews with officials from public facilities management organizations. Data was\ua0analysed using a framework that focused on the interaction between humans,\ua0emotions and objects. The findings present three types of objects, that have in\ua0common that they are used to reduce anxiety; past objects, used a \u27soft blankets\u27,\ua0future, imaginary objects used for concretizing the future perfect and current objects\ua0as shields to prevent \u27reality\u27 from being managed. The findings further indicate that\ua0humans believe that they conduct institutional work to create new practices in public\ua0facilities management organizations, when they are in fact maintaining current\ua0practices, for example by relaying on future imaginary objects to solve current\ua0problems. The paper complements previous research that has shown how individuals\ua0engage in creating new or disrupting old practices if the current situational order\ua0threatens their psychological wellbeing. Instead, it is argued that people engage in\ua0activities that maintain the institution of public facilities management when their\ua0psychological wellbeing is threatened

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