In September 2009 Loughborough University launched a PC Clinic service supporting students' own
computer hardware. Employing University students for a small number of hours each week to fit
around their study commitments, and working in partnership with a local company co-located within
the department, the PC Clinic provides initial diagnosis, and either a fix or referral to the hardware
support partner which provides a chargeable repair service. The paper will describe the background
to the service introduction, practicalities of setting up the PC Clinic, and lessons learnt
