This study examines the users of digital innovations with covariance-based structural equation modeling
(CBSEM) and a fuzzy-set qualitative comparative analysis (fsQCA) to understand the factors that drive their
continuance intention. We examine the interplay between the perceptual factors related to the user experience
with a digital product and personal factors that characterize late adoption. The findings highlight that perceived
radicalness is a core condition to achieve the users’ continuance intention in a digital context. The findings
contribute to theory by providing a better understanding of how personal factors in adoption interact with other
determinants of the continuance intention. The study also presents practical implications. The results show that
in the case of late adopters, firms should invest in both the radicalness and high system quality of their digital
innovations.This work was supported by FCT, I.P.info:eu-repo/semantics/publishedVersio
