The contribution of this paper is a description of a process to support organizational learning in a manufacturing environment. This description is based on a field task analysis. First, organizational learning is discussed as an information processing activity for sharing lessons learned. Second, organizational learning and lessons learned for a manufacturing environment are defined. A plan-do-study-act (PDSA) cycle is defined as the first theoretical step of organizational learning. Organizational learning occurs by the sharing of lessons learned and information between these cycles. The content and format of a lesson learned is given based on a field task analysis of a process to support first-line supervisors. First-line supervisors were studied for the process they use to communicate between shifts. Supervisor\u27s shift-to-shift communication processes are compared to the requirements for organizational learning. Third, recommendations for both practitioners and researchers are given based on the task analysis and the organizational-learning literature
