Universidad de Guayaquil Facultad de Ciencias Administrativas
Abstract
Galvanized products with oxidation problems were identified at Ferrotorre warehouse in 2019. This case study was boosted to determine the causes which are deteriorating finished product. The quality quantitative focus was applied among a finite population, using tools such as interviews and direct observation. Training, lack of space, messy storing, inadequate inventory rotation, environmental conditions and excess overtime were the detected problems while gathering the investigation primary source information.Even an ISO Quality Management System is present, the finished products storing process is weak which could represent big problems in future external audits and maybe the loss of actual certifications. It would impact directly to client’s loyalty and moving away from the competitive steel market.It is necessary to planinventory improvement actions in order to keep an adequate arrangement and rotation facilitating logistics management and to train permanently to personnel. Internal audits must be strengthened to detect problems on time and to develop actions plans for reducing the quantity of rejected finished products and the associated costs diminishing the produ
