Loyola University Chicago Center for Urban Research and Learning
Abstract
CURL and Catholic Charities' research team conducted a process evaluation of the Catholic Charities Homelessness Prevention Call Center's daily operations, the experience of callers through the Call Center system, the efficiency level of Call Center policies, and system best practices. This evaluation will inform future Call Center planning and programming. Community partners include the Chicago Alliance to End Homelessness and the Chicago Continuum of Care along with the City of Chicago's 311 service.
