Universitatea de Stat de Medicină şi Farmacie "Nicolae Testemiţanu"
Abstract
State University of Medicine and Pharmacy "Nicolae Testemiteanu" Chișinău, Republic of Moldova, Congresul consacrat aniversării a 75-a de la fondarea Universității de Stat de Medicină și Farmacie „Nicolae Testemițanu” din Republica Moldova, Ziua internațională a științei pentru pace și dezvoltareIntroduction:
Key performance indicators play an essential role in enhancement of
management in medical institutions. Hospitals consume more than 50
percent of total health resources . The knowledge and proper use of
indicators offers the possibility to increase the quality in providing
medical services.
Material and methods:
For study realization were used medical sources - international and
local literature, statistics, scientific publications and individual
researches. Were selected approximate 20 studies and 50 articles
with reference to the topic. The literature review included 47
bibliographic sources.
Purpose:
The purpose of this study is
to provide a narrative
review of performance
indicators that play a key
role in streamlining
hospital management.
Performed study is
secondary type, qualitative
and presents a literary
review.
Results. After analyzing the data 22 performance indicators were
selected and classified under four aspects: Internal Process - 10;
Finance -5 ; Learning and Growth - 4 ; Patient - 3 . The analyzed
model for assessment and management activities and organizational
success is “Balanced Scorecard (BSC)”- being considered a powerful
tool and system for achieving the goal mentioned above.
Conclusions:
The model of studied indicators can be used for the performance
assessment in hospitals and allows to recognize critical points cost
efficiency of institution (SWOT analysis).This model can be adjusted
according to hospital profile
