Organizational Factors Contributing to Workplace Stress Among Office Professionals in Selected Hospitals in Laguna: Basis for Stress Management Program
This study determined the organizational factors contributing to workplace stress among office professionals in selected hospitals in Laguna that served as a basis for a stress management program. This quantitative research employed a descriptive correlational design using descriptive statistics in analyzing the data. Data were collected among 80 office professionals from four selected hospitals in Laguna, Philippines. Convenience sampling was utilized in choosing the respondents of the study. The study revealed that the respondents experienced or observed the following organizational factors: high in terms of leadership support, good for working conditions, fair for peer relationship, moderate for role ambiguity, while the workload is moderately heavy. It was also found out that the respondent’s physical and psychological stress is low. Moreover, correlation analysis revealed that role ambiguity, working condition, and leadership support is not significantly related to physical, psychological test, and the overall workplace stress and that there was no significant difference in the employees’ demographic profile considering the age, gender, highest educational attainment, year of service and civil status. Regression analysis also revealed that workload and peer relationship significantly predict workplace stress, with a variance accounted for 24.1%. Workload contributed a total of 19.3% of the variance in workplace stress and 4.8% for peer relationships and working conditions. This means the heavier the workload, the higher the workplace stress and the better peer relationship and working conditions, the higher the workplace stress. Based on the results, it is recommended that the proposed stress management program be utilized by the selected hospital respondents.Keywords: organizational factors, workplace stress, physical and psychological stress, peer relationship, working condition
