For the English abstract and full text of the article please see the attached PDF-File (English version follows Russian version).The study was carried out with the financial support of the Russian Research Foundation, project No. 14-02-00095. ABSTRACT The authors examine the mutual influence and interdependence of the human factor, the structure and competitiveness of the organization, the differences in the effectiveness of its individual elements, the features of such characteristics as the competencies of individual agents that make up the organization. The problems of occurrence of problem zones in the organization structure and ways of their elimination are analyzed. On the basis of the revealed regularities, the possibilities of managing the efficiency of organizations, including the example of the transport sector, are considered. 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Исследование выполнено при финансовой поддержке РГНФ, проект № 14-02-00095
