Toolset for Visual Creative Conflict Management

Abstract

Conflict is neuro-physiologically processed by emotional faculties of the humanbrain, similarly to pain processing (Lack & Bogacz, 2012). Pain causes an away-reflex , and so does conflict. Most of us, therefore, try to avoid pain and likewise conflict. Some of us are drawn into conflict, either as an active party or a referee, against our will, while others of us must handle conflict as a matter of life role. Because of this away-reflex to conflict, we often try to resolve conflict in a single step in order to get it over with as quickly as possible. Many people expect to resolve a conflict in a single intervention (Elliott, d\u27Estrée & Kaufman, 2003). When that doesn\u27t work, our emotional response is amplified, typically including frustration, anger, and withdrawal. This project aims to provide a toolset that transitions a user\u27s handling of conflict from their emotional faculties to their logical faculties, overcoming the away-reflex. It also provides a visual representation of the conflict, which allows a conflict manager to logically plot and manage a multi-step resolution process with improved potential for long term results over the get-it-over-quickly single-step reflex. And, it comprises an open framework to which an expanding number of resources can be added to bolster a conflict manager\u27s understanding of all parties\u27 concerns, personalities, motivations, fears, and to enable the conflict manager to generate new ideas using Creative Problem Solving, and increase influence and persuasiveness

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