Thinking medical professionals on the most frequent situations in the workplace that cause stress.

Abstract

Cilj istraživanja. Cilj ovog rada je: ispitati koje situacije i događaji na radnom mjestu zdravstveni djelatnici prepoznaju kao one koje doprinose razvoju stresa i utvrditi razlike u situacijama i događajima na radnom mjestu koje doprinose razvoju stresa s obzirom na spol,dob,stručnu spremu, zanimanje i duljinu ukupnog radnog staža. Nacrt studije. Presječna studija. Ispitanici i metode. Istraživanje je provedeno tijekom kolovoza 2017. godine. U istraživanju je sudjelovalo 132 ispitanika: 50 liječnika i 82 medicinske sestre iz Doma zdravlja Osijek. U svrhu istraživanja korišten je "Upitnik o stresorima na radnom mjestu bolničkih zdravstvenih djelatnika" koji se sastoji od 17 situacija o najčešćim stresnim situacijama. Rezultati. Većina ispitanika je ženskog spola. Prosječna dob ispitanika bila je 41,27 godina. Rezultati ovog istraživanja pokazuju da čak 98 % liječnika ima visoku stručnu spremu za razliku od medicinskih sestra (12 %). Liječnici u Domu zdravlja Osijek smatraju kako im je veliki izvor stresa preopterećenost poslom, smjenski rad, administrativni poslovi i nedostatan broj djelatnika, dok medicinske smatraju velikim izvorom stresa malu mogućnost napredovanja. Zaključak. Veliki izvor stresa medicinskim sestrama i liječnicima predstavlja preopterećenost poslom, administrativni poslovi, nedostatan broj djelatnika, prijetnja sudskom tužbom, sukobi s pacijentom i vremensko ograničenje za pregled pacijenata. Ne postoji značajna razlika u situacijama koje doprinose razvoju stresa s obzirom na spol. Postoje razlike u situacijama i događajima na radnom mjestu koje doprinose razvoju stresa s obzirom na dob, stručnu spremu, zanimanje i duljinu radnoga stažaAims: to examine the situations and events in the workplace which are recognized by health workers as contributing to the development of stress; to identify the differences in workplace situations and events which contribute to the development of stress regarding the age, gender, qualification, occupation and length of service. Study design: A cross-sectional study. Methods and participants: the research was conducted in August, 2017. The study included 132 respondents, 50 doctors and 82 nurses from the Clinical hospital centre Osijek. Stressors, which were used at the workplace of hospital health workers, for the purpose of this research, consisted of 17 different situations which are considered to be the most common ones which cause stress. Results: most of the respondents are female. The average age of the respondents was 41.27 years. The results of this study show that 98% of doctors have high qualifications compared to nurses (12%). Doctors at the Clinical hospital centre Osijek believe that a major source of stress for them is work overload, working in shifts, paperwork and an insufficient number of staff, while nurses think that a major source of stress for them are fewer promotion opportunities. Conclusion: excessive work, paperwork, insufficient number of employees, the threat of a law suit, conflicts with patients and limited time for the examination of patients are the most common stress sources for nurses and physicians. There is no significant difference in situations which contribute to the development of gender-related stress. There are differences in situations and workplace events which contribute to the development of stress in terms of age, vocational qualifications, occupation, and length of servic