Performance management raises managerial information needs. This paper elaborates
various knowledge processes that are used for gathering, analysing and communicating
performance information. Thus, the paper explores the potential contribution of knowledgebased
management disciplines on performance management. Although the literature on
performance measurement provides guidance on building performance measurement
systems, there remains many open questions relating to how the data is obtained, analyzed
and utilized. To address these phenomena knowledge-based management literature focuses
on knowledge assets as performance drivers and the role of knowledge management as a
lever of performance. There are also approaches that aim to streamline knowledge flows in
order to improve operational performance. However, between these strategic and operative
approaches is a research gap concerning thIe question, how can knowledge-based
management support performance management. To address this gap in practice, the paper
studies managerial information needs in 9 case environments in Finland
