This study aims to gain insight in the motivational process of the Job Demands-Resources (JD-R)
model by examining whether daily fluctuations in colleague support (i.e., a typical job resource)
predict day-levels of job performance through self-ef

Bakker, A.B. (Arnold)

Demerouti, E. (Eva)

Heuven, E. (Ellen)

Schaufeli, W.B. (Wilmar)

Xanthopoulou, D. (Despoina)

This study aims to gain insight in the motivational process of the Job Demands-Resources (JD-R)
model by examining whether daily fluctuations in colleague support (i.e., a typical job resource)
predict day-levels of job performance through self-efficacy and work engagement. Forty-four
flight attendants filled in a questionnaire and a diary booklet before and after consecutive flights
to three intercontinental destinations. Results of multilevel analyses revealed that colleague
support had unique positive effects on self-efficacy and work engagement. Self-efficacy did not
mediate the relationship between support and engagement, but work engagement mediated the
relationship between self-efficacy and (in-role and extra-role) performance. In addition, colleague
support had an indirect effect on in-role performance through work engagement. These findings
shed light on the motivational process as outlined in the JD-R model, and suggest that colleague
support is an important job resource for flight attendants helping them reach their work-related
goals

Erasmus University Digital Repository

Working in the sky: A diary study on work engagement among flight attendants

http://repub.eur.nl/pub/14875/Xanthopoulou%20et%20al_JOHP_2008.pdf

Working in the sky: A diary study on work engagement among flight attendants

Abstract

Similar works

Full text

Available Versions

Erasmus University Digital Repository