V teoretičnem delu diplomske naloge sem opisala zasnove nasilja tretjih oseb na delovnem mestu in socialno delo v neprostovoljnih transakcijah. Osredotočila sem se predvsem na nasilje tretjih oseb nad zaposlenimi na področjih in v socialnovarstvenih programih na Centru za socialno delo Gorenjska, zanimale so me morebitne razlike v pojavnosti in značilnostih. Moja raziskava je pretežno kvalitativna z izjemo kvantitativnega dela, v katerem so vsi sodelujoči odgovorili na vprašalnik. Opravila sem razgovore z dvema fokusnima skupinama s skupaj 8 zaposlenimi na Centru za socialno delo Gorenjska. Ena fokusna skupina je zajemala 4 zaposlene na področjih, druga pa 4 zaposlene v socialnovarstvenih programih omenjenega centra. Ugotovila sem, da so zaposleni pogosto podvrženi nasilju s strani tretjih oseb, najpogosteje psihičnemu nasilju. Raziskava je potrdila obstoj razlik v pogostosti in v obsežnosti oblik nasilja tretjih oseb do zaposlenih na področjih in v socialnovarstvenih programih centra za socialno delo. Zaposleni potrebujejo več izkustveno utemeljenih izobraževanj, kjer bi dobili konkretno znanje o preventivnih in kurativnih ukrepih za spoprijemanje z nasiljem tretjih oseb. Prav tako potrebujejo večjo mero odgovornosti centra za socialno delo v primeru nasilja tretjih oseb nad zaposlenimi.In the theoretical part of the thesis, I described the concepts of third party violence in the workplace and social work in involuntary transactions. I focused mainly on third party violence against employees in the fields and in social welfare programs in the Center for Social Work Gorenjska, I was interested in possible differences in frequency and characteristics. My research is mainly qualitative, except for the quantitative part, where all participants answered the questionnaire. I conducted 2 focus groups with a total of 8 employees in the Center for Social Work Gorenjska. One focus group included 4 employees in the fields and the other 4 employees in the social welfare programs of the said center. I found out that the employees are often exposed to violence by third parties, most often psychological violence. The research confirmed the existence of differences in the frequency and extent of forms of third party violence against staff in the areas and social welfare programs of the social work center. Staff need more experiential training where they would gain concrete knowledge on preventive and curative measures in dealing with third party violence. They also need a greater level of accountability from the Center for Social Work in the event of third-party violence against staff.ave found that employees are often subjected to violence by third parties, most commonly psychological violence. The research confirmed the existence of differences in the frequency and extent of forms of third-party violence against employees in the areas and social welfare programs of the Center for Social Work. Employees need more experientially based training, where they would gain concrete knowledge of preventive and curative measures to deal with third-party violence. They also need a greater degree of responsibility of the social work center in the event of third-party violence against employees
