Information technology has transformed library and information services. Distinctive features of the electronic library include the shift towards self-service modes of delivery, with distributed access to networked resources, and a focus on the end user and tailored provision to meet particular client needs. Implicit in this model is a switch from print-based materials to new multimedia sources. The role of information specialists is changing from searcher/information provider to facilitator, adviser, or consultant in information management. User education trends reflect these developments with the integration of information skills instruction into the teaching/learning process associated with project work and specific assignments. The impact of the convergence of computing and telecommunications technologies extends beyond information systems and service strategies. New patterns of service require new styles of provision, necessitating new imperatives for staff development and training, as well as a review of organizational structures that may no longer be relevant. Management styles are changing alongside service developments, typically featuring flatter, more flexible structures; wider participation in policy-making and decision-taking; the use of task forces to review and develop services; devolved financial responsibility and improved planning and performance measurement. Total Quality Management is a philosophy ideally suited to the library of the future
