Presentation slidesThe ability of libraries to communicate online effectively has never been more important than it is now in the midst of the COVID-19 pandemic thus making libraries more dependent than ever on their online presence. Part of creating an effective online presence is having a clear picture of who the users are and what they need. Libraries can accomplish this by conducting usability testing of online interfaces with library patrons. Usability testing is the evaluation of online tools by means of focusing on user-centered design. This presentation will present the results of usability testing on the Primo VE search interface conducted by a team of librarians representing a range of libraries in the University of Hawaiʻi system during the 2020 Fall semester. The presentation will also include implications for library and information literacy instruction, lessons learned, best practices, and tips for how other libraries can easily undertake their own usability testing
