Explaining Planning Citizen Adoption of Government to Citizen Services: A Model Based on Theory of Planned Behaviour (TPB)

Abstract

E-government initiatives are gaining traction worldwide, Unfortunately not all e-government initiatives end up being successful. The main determinant of failure for government to Citizen services is the low adoption by citizens. A better understanding of the factors influencing citizens' adoption behavior is required to guide e-government implementations. E-government adoption models can provide such an insight. The aim of this study is to develop a model that encompasses various dimensions of e-government that relate to citizen adoption behavior while still providing the mechanisms that can account for differences among different countries and implementations

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