An investigation into the improvement of maintenance quality in a production plant through the use of reliability management

Abstract

Abstract: Extensive research has been conducted on plant reliability maintenance. However, getting the maintenance system in place remains the core of maintenance improvement. The purpose of this research dissertation is to investigate the impact reliability management has within production industries and its role in improving the quality of maintenance. This study will assist management to reflect on the costeffectiveness and influence that the maintenance management system has within the organisation. The study will also contribute to existing knowledge in plant reliability maintenance. It is, therefore, significant for an organisation to establish good management practices and set maintenance as an integral part of their overall plant strategy. The approach that was followed by this research is a mixed method – a combination of quantitative and qualitative. Data collection was carried out through a literature review, observations, a questionnaire, a survey, interviews and from company documentation. An employee questionnaire was prepared and distributed to 25 participants to conduct gap analysis and evaluate the maintenance practices within the observed company. A benchmark study was also performed using an online survey, based on 85 responses from employees in other processing plant industries within South Africa. The empirical study conducted with Company A’s employees (mainly from the maintenance and operation departments) identified possible blunders, which transpired during the reliability management system implementation phase. Based on this sample the results obtained indicated that maintenance is done unnecessarily on the plant on average. The study also found issues regarding maintenance financial planning ineffectiveness, unavailability of spares and lack of skillsets to perform jobs. The online survey revealed that organisations do make use of Computerised Maintenance Management System (CMMS) to facilitate their maintenance. CMMS also has a positive impact on the overall maintenance processes and productivity. The study identified the importance of planning and scheduling shutdowns in advance, as a significant part of the maintenance annual budget and cost reduction. ..M.Phil. (Engineering Management