Universidade de São Paulo. Faculdade de Economia, Administração e Contabilidade
Abstract
Purpose – The purpose of this paper is to evaluate the economic benefits of managing an outpatientappointments system with technological innovations.Design/methodology/approach – This study uses a quantitative methodological procedures aiming toevaluate the cost-benefit relation and also the payback of the management and operation of an outpatientappointments system with technological innovations.Findings – This study found a great benefit-cost relation of 30.6 showing the great economic value andsocial impact of managing an outpatient appointments regulation system with technologicalinnovations.Research limitations/implications – This study presents contribution to the literature discussionabout the economic evaluation of the benefits of managing and operating more effective outpatientappointments systems because of important technological innovations.Practical implications – This paper presents and discusses the most important and commonly usedstrategies and technological innovations to deal with and to manage an outpatient appointment regulationsystem aiming to reduce the patient no-show rates.Social implications – The findings of this study show a great benefit-cost relation of about 30.6 which isbeing reverted to the society.Originality/value – There not exist many similar studies in the pertinent literature, mostly with theBrazilian contexts
