PERCEPTIONS OF THE PSYHOLOGICAL CONTRACT IN WORKING LIFEAND AN APPLICATION IN THE SERVICE SECTOR

Abstract

Unlike employment agreement, psychological contract comprises not only bothsides of the covenant in an employment relation but also involves the promisesand obligations being dependent on all types of perceived spoken messages,attitudes, and behaviours between the parties. As the individuals in various wayscan form this perception, the results during the process and the reflections to theworking life may display differences. The purpose of this study is to investigatethe impacts of the psychological contract on the relationship between employeeand employers. It is also within the scope of this study to evaluate the effects ofthe demographic characteristics such as gender, age, marital status, academicbackground, job tenure on psychological contract. In this study, firstly, the term“psychological contract” is examined, then employees’ ideas related topsychological contract are tried to be identified in health facilities and retailing sector in which flexible working is intensely implemented. The analyses of datacollected from the questionnaires have revealed the employees’ opinions abouttheissues within the context of psychological contract. When the results of this studyare assessed, it is concluded that demographic characteristics stated by theparticipants did not show any significant variation in the perception of bothorganizational and employees’ commitments