Open University Malaysia (OUM) is a leading open and distance learning
institution in Malaysia that offers its programs in blended mode. The blended
mode of learning comprises self-managed learning, face-to-face tutorials, and
online forum. Through its learning platform, named ‘myINSPIRE’, OUM has
successfully offered some of its programmes fully online. The outbreak
COVID-19 in early 2020 has pushed OUM to offer all its programmes fully
online, including programmes for graduates. Measures were taken to improve
teaching and learning support online. Part of the efforts included having weekly
e-lessons and e-tutorials, as well as online exams. Learners have been
exposed to new learning experiences where they faced many challenges. This
study is conducted with the aim to investigate how these changes have affected
learners’ performance and their perspective towards fully online learning.
A total of 143 post graduate learners enrolled in OUM under the Cluster of
Applied Sciences participated in this study. The readiness for change model
used in the study is based on Technology Acceptance Model (TAM). The model
applies perceived usefulness and perceived ease of use to measure user
acceptance of technology. The findings indicate that overall, the graduate
learners have an acceptable level of readiness for change and are able to adapt
and continue learning online despite facing some issues and challenges. It was
found that the performance of the learners pre- and post- lockdown seemed to
be comparable. Nevertheless, there is a need to find ways to improve and
better tailor the online learning environment for our adult learners so as to make
their fully online learning experience more rewarding