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An Experimental Investigation of the Effect of Perceived Service Quality on Consumer Satisfaction with Service Encounters
Authors
A. Parasuraman
A. Parasuraman
+13 more
D Laurette
DK Tse
ER Cadotte
L Dubé-Rioux
L Dubé-Rioux
RA Westbrook
RA Westbrook
RB Woodruff
RL Oliver
RL Oliver
RL Oliver
RL Oliver
RW Olshavsky
Publication date
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'Springer Science and Business Media LLC'
Doi
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Abstract
Abstract is not available.
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info:doi/10.1007%2F978-3-319-1...
Last time updated on 03/08/2021
