A.Ramakumar

B.Muenstermann

D.Beimborn

G.Paré

G.Ray

H.Leijen

J. C.Panzar

J. W.Ross

J.Milliman

L.Trigeorgis

M.Hammer

M.Wade

N. P.Melville

P. P.Tallon

R. L.Mitchell

R.Parthasarthy

R.Tregear

S.Gosain

T. A.Byrd

T. H.Davenport

V. V.Fomin

W. A.Shewhart

W. F.Boh

W. J.Baumol

W.Deming

W.Hesser

In this chapter—based on the multi-theoretical framework developed in the previous chapter—three research models around BPS are derived in subsections 3.1 to 3.3. These research models shed light on the consequences/value dimensions of BPS (i.e. analyze the impact of BPS on business process performance and its sub-dimensions time, cost, and quality, as well as on business process flexibility).1 In a first step, the chapter introduces the three research models which are used and evaluated throughout the remainder of this book. In a second step, the chapter introduces the individual constructs used in the three research models. Finally, Section 3 establishes links between the constructs and derives a set of research hypotheses per model.2</jats:p

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Model Development and Hypotheses

Model Development and Hypotheses

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