Introduction: Hearing loss can affect the health and quality of life of the individual. The finding of the audio logical profile becomes important epidemiological tool for the explanation of new health policies, effective prevention measures, aid in medical diagnosis and improvement of techniques for the auditory rehabilitation. Objective: To evaluate the audio logical profile of the individuals treated in a service of audio logical diagnosis describing the age, gender, chief complaints and to characterize the audiometric thresholds of individuals second degree, type and configuration. Method: A retrospective study, through analysis of medical records of 217 individuals of both genders in the private sector attended in a Brazilian service of diagnostic audiology between January and June 2009. For the study were analyzed the complaints following the evaluation of tonal audiometry. Results: The main complaints were 110 (50.7%) individuals reported tinnitus, 48 (22.1%) dizziness, and 116 (53.4%) dysacusis. The audio logical profile of the individuals was characterized by 36.4% of individuals with normal hearing, 45.6% with dysacusis bilateral and unilateral 18%. When considering both groups with dysacusis there was predominance of the sensory neuro type and of mild grade. Conclusion: The main complaints founded were tinnitus, dizziness, and dysacusis. The Audiometry showed the predominance of bilateral dysacusis of type sensory neuro and of mild grade for the study constituted by adults and seniors individuals attended in the sector