D.Davis

D.Snowden

G.Susman

J.Clandinin

J.Sinclair

K.Dalkir

M.Crossan

M.Kull

R.Winter

S.Denning

T.Sholtz

W.Swap

W.Wang

One of the major challenges of any lessons learned system is how to ensure that this content is actually implemented: by individual employees, by work teams, and by the organization as a whole. While we are guided by a number of theories on how newly acquired knowledge can become institutionalized such that it becomes “the way things are done,” there is very little theory or evidence-based practice to guide us on specific implementation strategies. This chapter presents specific strategies that were used to ensure that lessons learned became embedded in the organization including storytelling, narrative databases, simulation games, employee orientation, training, and professional development strategies. The role of technologies and the role of culture in the success or failure of these strategies are discussed together with recommendations on how to best ensure lessons learned result in learning and, ultimately, how they create changes in individual, group, and organizational behavior. </jats:p

Kimiz Dalkir

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Using Stories to Institutionalize Lessons Learned

Using Stories to Institutionalize Lessons Learned

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