A research report submitted to the Faculty of Commerce
University of the Witwatersrand, Johannesburg
for the Degree of Masters of CommerceInvestments in information technology have in many cases failed to deliver the
anticipated benefits. It is now accepted that real value can only be leveraged by
linking IT implementation to organisational change and process redesign. The
management of this change is inextricably linked to the overall success of the
implementation.
The focus of the research was on identifying what the key elements of successful
change management were. Research into generic change management was used as a
basis for determining these critical success factors. The applicability of these factors
in the case of an enterprise wide package software implementation was then tested
through a case study method.
The research showed that the factors developed were applicable in managing
technology driven change. In addition to the factors developed, additional factors were
identified as being relevant in the case of packaged software implementations.Andrew Chakane 201
