Development of a computerized audio-visual system that uses interactive instructional modules to inform and educate animal and plant health inspection service employees of the United States Department of Agriculture in the fuzzy areas of workforce diversity.

Abstract

This dissertation will document the development of a computerized audio-visual system that uses interactive instructional modules to inform and educate United States Department of Agriculture (USDA) employees in the fuzzy areas of work force diversity (i.e., soft areas that offer multiple views and options in dealing with a situation). For example, in text, video and auditory modes, the system presents several alternative techniques for dealing with a variety of stereotypes that are generated in the work environment. The user learns a range of techniques that may be applied successfully. This includes the established as well as the more innovative approaches, such as establishing an agency-wide calendar that marks off all religious holidays or the development of discussion groups. The system\u27s operation will be observed in terms of three design features: (1) flexibility to select auditory and/or visual interface, (2) flexibility to select topics and techniques, and (3) appropriateness of the technology for the subject matter. Also, users will be interviewed a few weeks after interacting with the system to assess the degree to which the users\u27 initial requests for instruction (i.e., choices to access particular topics) were satisfied