Abstract. This study aims to examine how the motivation of academic services for educators and education personnel in higher education. The findings of this study are expected to become recommendations in developing programs or forms of evaluation aimed at improving the performance and motivation of academic services for teaching staff and teaching staff in tertiary institutions. This research is a survey research which aims to determine the general description of the motivation for academic services for teaching staff and teaching staff at state universities. Based on the research findings obtained, it can be concluded that from the 4 dimensions of motivation for public services, the first dimension, namely the interest in making public policy, is the dimension least owned or implemented by the research respondents. While the other three dimensions can be said to be in the high category in the sense that the respondents already have and have implemented these three dimensions in the delivery of public services. Based on these data, it can be concluded that the lack of motivation for academic services by the state civil servants tends to be due to their lack of interest in public policy making. Keywords: Public Service, Public Service Motivation, Civil Servant, Academic Affairs Public Servic

Baharuddin, Aris

Bakhtiar, Bakhtiar

Rivai, Andi Muhammad

S., Muh. Rizal

English

Indonesian Journal of Educational Studies

1     Indonesian Journal of Educational Studies Vol.24, No.1, June 2021  Assessing the Motivation of Civil Servant in Providing Public Services in Higher Education  Andi Muhammad Rivai1, Muh. Rizal S.2, Aris Baharuddin3, Bakhtiar4 Faculty of Social Sciences, Universitas Negeri Makassar1,2,3,4 Email: andi.rivai@unm.ac.id1  Abstract. This study aims to examine how the motivation of academic services for educators and education personnel in higher education. The findings of this study are expected to become recommendations in developing programs or forms of evaluation aimed at improving the performance and motivation of academic services for teaching staff and teaching staff in tertiary institutions. This research is a survey research which aims to determine the general description of the motivation for academic services for teaching staff and teaching staff at state universities. Based on the research findings obtained, it can be concluded that from the 4 dimensions of motivation for public services, the first dimension, namely the interest in making public policy, is the dimension least owned or implemented by the research respondents. While the other three dimensions can be said to be in the high category in the sense that the respondents already have and have implemented these three dimensions in the delivery of public services. Based on these data, it can be concluded that the lack of motivation for academic services by the state civil servants tends to be due to their lack of interest in public policy making.  Keywords: Public Service, Public Service Motivation, Civil Servant, Academic Affairs Public Service       INDONESIAN JOURNAL OF EDUCATIONAL STUDIES   E-ISSN: 2621-6744 P-ISSN: 2621-6736  Submitted : 10th April 2021 Revised : 22nd April 2021 Accepted  : 5th May 2021         This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License     Assessing the Motivation of Civil Servant– Andi Muhammad Rivai et al (1-8)    2  INTRODUCTION Public service has become one of the important topics to study because of course it is directly related to the welfare of the community (Nugraha, 2018; Rukayat, 2018; Ariyani, 2020; Siti Maryam, 2017). In general, public services can be defined as all forms of service, both in the form of public goods and public services, which in principle are the responsibility and carried out by Government Agencies at the Central, Regional, and in the environment of State-Owned Enterprises or Regional-Owned Enterprises. in order to meet the needs of the community and in the context of implementing the provisions of laws and regulations (Nugraha, 2018).  Most of the previous research on public services tended to examine how the implementation of public services in government agencies, both in the central and local governments (Djamrut, 2015; Irawan, 2017; Herizal et al., 2020). In fact, public services are not only found in governmental areas, but public services are also found in the education sector, for example at the tertiary level. Services provided by education staff to students or to lecturers can also be defined as public services (Saputra et al., 2018; Dwiyanto, 2018). Studies that focus on assessing the motivation for public services in higher education tend to be under-researched. Even though several previous studies have explained that students are sometimes not satisfied with the services provided by educational staff or educators (Saputra et al., 2018).  Public service motivation is the motivation / encouragement that a public sector employee has in devoting himself to providing excellent public services to the community (Saili, 2009; Mulyani et al., 2017). Based on this background, it is important to examine how the motivation for academic services for educators and education personnel in tertiary institutions. The findings of this study are expected to become recommendations in developing programs or forms of evaluation aimed at improving the performance and motivation of academic services for teaching staff and teaching staff in tertiary institutions RESEARCH METHOD Research Design This is a survey research which aims to determine the general description of the motivation for academic services for teaching staff and teaching staff at public universities.  Data Collection There are 3 types of data collection techniques used, namely using a questionnaire / scale, interviews, and observations. The scale used is public service motivation. This scale was developed by Perry (2016). A construct on this scale is conceptually associated with six dimensions: interest in public policy making, commitment to the public interest, civic duty, social justice, self-sacrifice, and compassion. Each instrument item uses a Likert scale. The research questionnaire was made online via the google form application.   3     Indonesian Journal of Educational Studies Vol.24, No.1, June 2021  66%34% Teaching StaffEducation Staf44%56%MaleFemaleResearch Participants Participants were civil servants who served at the university, both teaching staff and educational staff. The technique of determining respondents is by using purposive sampling method. Researchers determine several criteria that can be respondents in the study in accordance with the research problem formulation. Data Analysis The purpose of this research is only to know the general description of the motivation level of public services for civil servants, so the data analysis technique used is descriptive statistics using several categorizations. FINDING AND DISCUSSION Demographic Data of Research Respondents  There are several demographic data collected from research respondents, including the type of work in terms of teaching staff (lecturers) or education personnel (staff), the sex of the respondent, as well as data on how long it has been for the research respondent to be a civil servant. For more details, it can be seen on the following chart:           Chart 1. Kind of Civil Servant The data on chart 1 shows that most of the research respondents were educators, in this case 66% (21 people) were lecturers. While the respondents who came from the staff or education personnel were 34% (11 people).             Chart 2. Sex of Research Respondents Assessing the Motivation of Civil Servant– Andi Muhammad Rivai et al (1-8)    4   Other demographic data is sex. This is important to note because sex has the potential to be a factor influencing the motivation of public services. The data on chart 2 shows that most of the research respondents were women, 56% (18 people). Meanwhile, male respondents were 44% (14 people).   Chart 3. Experience becoming a civil servant   Another factor that could potentially affect the motivation of the academic service of state civil servants is their experience as civil servants, in terms of how long they have been civil servants. The data in chart 3 shows that most respondents have been civil servants for 1-5 years, namely 55% (12 people), and only 4% (1 person) of respondents who have work experience as civil servants over 15 years Motivation Level of Public Service per Indicator  The level of motivation for public services is measured using 4 dimensions, namely 1) interest in public policy making, 2) responsibility for public interests and obligations as a state civil servant, 3) feelings of sympathy marked by a desire to help others, 4) self-sacrifice. includes attitudes of love and responsibility for duties and loyalty to the country. For more details regarding the level of motivation for public service in the academic field of state civil servants, it can be seen in the following chart:   Chart 4. Interest in Public Policy Making 55%23%18%4% 1-5 Years6-10 Years11-15 Years> 15 years2101460Very High High Moderate Low Very Low5     Indonesian Journal of Educational Studies Vol.24, No.1, June 2021  Data chart 4 shows that most of the respondents are in the moderate category (14 people) regarding their indicators of interest in making public policy, and there are only 2 respondents who are in the very high category. Based on these data, it can be concluded that the lack of motivation for academic services by the civil servants is due to their lack of interest in public policy making. Another indicator is how the responsibilities of civil servants are related to the public interest. For more details, see the following chart:   Chart 5. Responsibility to the Public Interest   Data chart 5 shows that most respondents have a high responsibility for the public interest. In general, there are 17 respondents who have good responsibilities which are divided into 2 categories, namely very high (5 people) and high category (12 people). Based on the data above, it can be concluded that one of the strengths or strengths of the state civil apparatus lies in the level of their responsibility towards the public interest. The third indicator in the level of motivation for academic services is related to feelings of sympathy for helping others. For more details, can be seen on the following chart:   Chart 6. Feelings of sympathy for helping others 5121230Very High High Moderate Low Very Low5121140Very High High Moderate Low Very LowAssessing the Motivation of Civil Servant– Andi Muhammad Rivai et al (1-8)    6  Chart 6 shows that most respondents have a high feeling of sympathy for public service delivery. Feelings of sympathy in this case are more likely to describe a condition in which a person feels attracted to another party, so that he is able to feel what other people have experienced, done and suffered. The data above also shows that there are 11 respondents who have a low level of sympathy, there are even 4 respondents who are in the low category.   Chart 7. Self-Sacrifice as a Civil Servant  The data on chart 7 shows that most respondents have a low level of self-sacrifice. This can be seen from chart 7 which shows that 13 respondents had a low level of self-sacrifice, in fact there were 4 respondents who had a low level of self-sacrifice. The dimension of self-sacrifice in public service describes a condition where how much the respondent's willingness or desire to sacrifice his personal interests for the public interest. Motivation Level of Respondents Public Service in General  Previous data has explained how the level of motivation of the respondent's public services per indicator. This section describes the level of motivation for public services in general. Based on table 1, it can be concluded that from the 4 dimensions of motivation for public services, the first dimension, namely the interest in making public policy, is the dimension least owned or implemented by the research respondents. While the other three dimensions can be said to be in the high category in the sense that the respondents already have and have implemented these three dimensions in the delivery of public services.        5101340Very High High Moderate Low Very Low7     Indonesian Journal of Educational Studies Vol.24, No.1, June 2021  Table 1. Motivation Level of Public Service  No Indicator Total Score Category 1 An interest in public policy making 104 Less/Moderate 2 Responsibility for the public interest 115 High 3 Feelings of sympathy characterized by a desire to help others 114 High 4 Self-sacrifice which includes an attitude of love and loyalty to the country. 112 High  CONCLUSION Based on the research findings obtained, it can be concluded that from the 4 dimensions of motivation for public services, the first dimension, namely the interest in making public policy, is the dimension least owned or implemented by the research respondents. While the other three dimensions can be said to be in the high category in the sense that the respondents already have and have implemented these three dimensions in the delivery of public services. Based on these data, it can be concluded that the lack of motivation for academic services by the civil servants tends to be due to their lack of interest in public policy making. REFERENCES Ariyani, O. P. (2020). Inovasi Pelayanan Publik Suroboyo Bis di Kota Surabaya. JPSI (Journal of Public Sector Innovations), 5(1), 23-30. Djamrut, D. E. (2015). Inovasi Pelayanan Publik di Kecamatan Sungai Kunjang Kota Samarinda. Jurnal Ilmu Pemerintahan, 3(3), 1472-1486 Dwiyanto, A. (2018). Manajemen Pelayanan Publik: Peduli Inklusif Dan Kolaborasi. UGM PRESS. Herizal, H., Mukhrijal, M., & Wance, M. (2020). Pendekatan Akuntabilitas Pelayanan Publik Dalam Mengikuti Perubahan Paradigma Baru Administrasi Publik. Journal of Governance and Social Policy, 1(1). Irawan, B. (2017). Studi Analisis Konsep E-Government: Sebuah Paradigma Baru dalam Pelayanan Publik. Jurnal Paradigma (JP), 2(1), 174-201 Mulyani, N. M. A. R., Sinarwati, N. K., Yuniarta, G. A., & AK, S. (2017). Analisis Pengaruh Motivasi Pelayanan Publik Dan Kualitas Sistem Informasi Akuntansi Terhadap Kinerja Organisasi Sektor Publik Dengan Akuntabilitas Sebagai Variabel Moderasi (Studi Kasus Pada Dinas Kesehatan Kabupaten Buleleng). JIMAT (Jurnal Ilmiah Mahasiswa Akuntansi) Undiksha, 7(1). Nugraha, J. T. (2018). E-Government Dan Pelayanan Publik (Studi Tentang Elemen Sukses Pengembangan E-Government Di Pemerintah Kabupaten Sleman). Jurnal Komunikasi dan Kajian Media, 2(1), 32-42. Assessing the Motivation of Civil Servant– Andi Muhammad Rivai et al (1-8)    8  Perry, J. L. (1996). Measuring public service motivation: An assessment of construct reliability and validity. Journal of public administration research and theory, 6(1), 5-22. Rukayat, Y. (2018). Kualitas pelayanan publik bidang administrasi kependudukan di kecamatan pasirjambu. Jurnal Ilmiah Magister Administrasi, 11(2). Saili, S. (2009). Urgensi Motivasi Pelayanan Publik dalam Rekrutmen dan Seleksi CPNS: Alternatif dalam Peningkatan Kualitas Pelayanan Publik. Jurnal Demokrasi, 8(1). Saputra, T., Utami, B., & Sufi, W. (2018). Pengaruh persepsi mahasiswa terhadap kualitas pelayanan pegawai dibagian administrasi fakultas ilmu administrasi universitas lancang kuning. Jurnal Niara, 11(1), 6-16. Siti Maryam, N. (2017). Mewujudkan good governance melalui pelayanan publik. JIPSI-Jurnal Ilmu Politik Dan Komunikasi UNIKOM, 6.   

Assessing the Motivation of Civil Servant in Providing Public Services in Higher Education

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Assessing the Motivation of Civil Servant in Providing Public Services in Higher Education

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