Manikas, Maria Ie

Torkilsheyggi, Arnvør Martinsdóttir á

English

In this paper we introduce pilot implementation, a supplement to information systems development, as an approach to study and design work infrastructures. We report from two pilot implementations in the Danish healthcare, which showed signs of grappling with aligning the past, present and the future while using a pilot system in real use situations and with real users. Based on our initial findings we believe that pilot implementations can address some of the challenges of studying infrastructures, because they make the infrastructure visible and because they can integrate the long-term with the short-term aspects. The paper is based on work-in-progress and the purpose is not as much to make conclusions as to spark discussion about whether pilot implementations could offer a way to study and design work infrastructures during information system development

Roskilde Universitet

RoskildeUniversityPilot Implementations as an Approach to InfrastructureExperiences from Two Cases Within HealthcareManikas, Maria Ie; Torkilsheyggi, Arnvør Martinsdóttir áPublication date:2014Document VersionPeer reviewed versionCitation for published version (APA):Manikas, M. I., & Torkilsheyggi, A. M. Á. (2014). Pilot Implementations as an Approach to Infrastructure:Experiences from Two Cases Within Healthcare. 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Dec. 2021 Pilot implementation as an Approach to Infrastructure:  Experiences From Two Cases Within Healthcare Roskilde	  University	  October	  14th,	  2014	  By  Maria Ie Manikas and Arnvør á Torkilsheyggi Pilot implementation as an Approach to Infrastructure Roskilde	  University 	  	  October	  14th,	  2014	  Outlines of the presentation 1.   Purpose	  of	  the	  paper	  2.   Theore1cal	  founda1on	  3.   Cases	  4.   Findings	  	  4.	  Finding	  3.	  Cases	   	  2.	  Theore@cal	  founda@on	  1.	  Purpose	  of	  the	  paper	  Pilot implementation as an Approach to Infrastructure Roskilde	  	  University 	  	  October	  14th,	  2014	  The purpose of the paper 4.	  Finding	  3.	  Cases	   	  1.	  Purpose	  of	  the	  paper	   2.	  Theore@cal	  founda@on	  An	  explora@ve	  paper	  for	  discussion	  of	  pilot	  implementa@on	  as	  a	  response	  to	  known	  challenges	  within	  the	  field	  of	  work	  infrastructures:	  	  •  Challenge	  1:	  The	  temporal	  challenge	  of	  developing	  work	  infrastructures	  •  The	  tension	  between	  work	  of	  today	  and	  a	  desired	  future	  (Ribes	  &	  Finholt,	  2009).	  •  The	  tension	  between	  short-­‐term	  project	  1me	  and	  long-­‐term	  infrastructure	  	  1me	  (Karas1	  et	  al.,	  2010).	  •  Challenge	  2:	  Methodological	  challenges	  of	  studying	  informa1on	  infrastructures	  •  Infrastructures	  tend	  to	  be	  invisible	  and	  taken	  for	  granted	  (Pipek	  &	  Wulf,	  2009).	  	  	  •  Mo1va1on:	  Can	  we	  use	  pilot	  implementa1ons	  as	  an	  approach	  to	  study	  and	  develop	  work	  infrastructures	  •  Can	  pilot	  implementa1ons	  	  manage	  the	  long	  term	  perspec1ves	  of	  work	  infrastructure	  development	  during	  Informa1on	  Systems	  development?	  •  Can	  pilot	  implementa1ons	  make	  the	  work	  infrastructure	  visible	  during	  informa1on	  systems	  development?	  	  	  Pilot implementation as an Approach to Infrastructure Roskilde	  	  University 	  	  October	  14th,	  2014	  4.	  Finding	  3.	  Cases	   	  2.	  Theore1cal	  founda1on	  1.	  Purpose	  of	  the	  paper	  The elements of a pilot implementation (From	  Hertzum	  et	  al.	  2012)	  •  A	  field	  test	  of	  a	  properly	  engineered,	  yet	  unfinished	  system,	  in	  its	  intended	  environment,	  using	  real	  data,	  and	  aiming	  –	  through	  real	  use	  experiences	  -­‐	  to	  explore	  the	  value	  of	  the	  system,	  improve	  or	  assess	  its	  design,	  and	  reduce	  implementa;on	  risks.	  •  A	  supplement	  that	  builds	  on	  rather	  than	  subsumes	  development	  ac@vi@es	  of	  a	  full	  ISD	  project	  	  	  	  Areas	  of	  work	  infrastructures	  •  Work	  infrastructures	  (Hanseth	  &	  Lundberg,	  2001)	  •  The	  long	  now	  (Ribes	  &	  Finholt,	  2009)	  •  Project	  @me	  and	  infrastructure	  @me	  (Karas@,	  2010)	  •  Points	  of	  infrastructure	  (Pipek	  &	  Wulf,	  2009)	  	  	  Pilot implementation as an Approach to Infrastructure Roskilde	  	  University	  October	  14th,	  2014	  4.	  Finding	  1.	  Purpose	  of	  the	  paper	   3.	  Cases	  2.	  Theore@cal	  founda@on	  The	  PPR	  project	   The	  porter	  project	  •  Documen@ng	  pa@ent	  treatment	  •  Paramedics	  (and	  clinical	  staff	  at	  the	  emergency	  departments)	  •  Development	  of	  an	  Electronic	  ambulance	  record	  (commercial	  system)	  •  Sharing	  of	  informa@on	  with	  ED	  staff	  •  Development	  in	  DK	  and	  SE	  •  One	  month	  of	  pilot	  use	  •  Coordina@ng	  pa@ent	  transport	  •  Porters	  and	  nurses	  •  Development	  of	  a	  handheld	  version	  of	  an	  electronic	  whiteboard	  system	  (in	  use	  in	  the	  hospital)	  	  •  Suppor@ng	  communica@on	  between	  porters	  and	  nurses	  •  Development	  in	  NO	  •  Three	  weeks	  of	  pilot	  use	  Pilot implementation as an Approach to Infrastructure Roskilde	  	  University	  October	  14th,	  2014	  1..	  Purpose	  of	  the	  paer	   3.	  Cases	   5.	  	  4.	  Findings	  2.	  Theore@cal	  founda@on	  The	  PPR	  project	   The	  porter	  project	  •  From	  one-­‐way	  communica@on	  to	  dialog	  •  Shared	  responsibili@es	  and	  empowerment	  of	  the	  porters	  •  Product	  name	  versus	  generic	  name	  •  Towards	  a	  standardized	  registra@on	  of	  medica@on	   Thank you for your attention!   Maria Ie Manikas (mariaie@ruc.dk) Arnvør á Torkilsheyggi (arnvoer@ruc.dk)  Roskilde	  	  University	  October	  14th,	  2014	  

Pilot Implementations as an Approach to Infrastructure:Experiences from Two Cases Within Healthcare

https://forskning.ruc.dk/files/54074050/manikastorkilsheyggi_iii2014.pdf

Pilot Implementations as an Approach to Infrastructure:Experiences from Two Cases Within Healthcare

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