An investigation as to how Diversity management is affecting the Performance of employees in 4 and 5 star hotels in Dublin

Abstract

In recent years Dublin has become a haven of a diverse rich culture, something which we enjoy celebrating on days such as Pride, Dublin’s celebration of the Chinese New year and festivals such as Dublin’s Greek film festival, to name just a few. Despite this unfortunately from the author’s perspective, some organisations have been slower to embrace change. Despite having such a diverse workforce in the hospitality industry, the operation of diversity management is not what it should be. The literature review in this dissertation will attempt to showcase some topics around why diversity isn’t being managed as well as it should be, and how that is affecting employee performance in 4 and 5 star hotels. Focusing on areas such as the benefits of a diverse workforce, managing performance and multinational organisations to name some of the topics discussed, will aim to back up the findings of this research. The author feels it is vital to get the perspective of both management and employees on such a topic as they may have complete different outlooks and answers to how they feel it is being managed in their organisation. The information found will then be analysed against the literature review and recommendations will be formed for future researchers and Human resource managers in hotels. The author has 6 years of experience working in 4 and 5 star hospitality organisations, some of which have celebrated diversity, some where there wasn’t a mention of the word. Some actively manage diversity, thus improving overall outcomes. They feel it is something that needs serious consideration in organisations as it can make someone who may not be in their comfort zone feel appreciated and included, thus encouraging them to work to their best ability and improving overall workplace performance