Factors influencing doctors’ satisfaction of electronic medical records: A survey in Malaysian public hospitals

Abstract

Implementation of Electronic Medical Record (EMR) in Malaysian Public Hospitals has started since 1999.This study aims to identify perception of doctors in using EMR by focusing on information quality (IQ), usefulness (PU) and ease of use of the system (PEOU). A cross-sectional study was conducted at two public hospitals in Malaysia. Findings show that main issues of IQ that was raised by doctors are format of output, timeliness and sufficiency of information. Reduction of productivity in terms of number of patients consulted in a session seems to be the main issue of PU.In terms of PEOU, the main issue is flexibility to interact with EMR. All these issues were mainly related to poor user interface design of EMR.In order to increase doctors’ satisfaction of EMR, it is recommended that new development of EMR should focus on user interface design that is tailored with the doctors’ workflow