Indonesian experience on travel time use on-board of commuter rail services.

Abstract

This study investigates the travel time use of rail passengers with attention to commuter rail services between Padang and Pariaman, West Sumatera, Indonesia. An importance and satisfaction analysis was carried out to explore the opinion of passengers about the performance of attributes related to travel time use. The study found that passengers tend to use travel time mainly for enjoying the view and listening to music compared to reading, which is the most reported activity that travellers’ perform while travelling in some developed countries. The advantage of gaining opportunity to conduct a more productive and enjoyable activity while travelling on the train for commuter journeys is found to be less important to the passengers compared to other attributes such as ticket price, reliability, seat guarantee and waiting room