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The Influence of Service Recovery on Customer Revisit and Loyalty Intentions: A Case Study of Hotel Services in Vientiane, Lao PDR
Authors
Ah‐Keng Kau
Amy K. Smith
+40 more
Anna S. Mattila
Anna S. Mattila
Anna S. Mattila
Barbara R. Lewis
Bowen T. John
Y. W. Chang
Christo Boshoff
Claes Fornell
Claes Fornell
Festus Olorunniwo
C. Gronroon
A. Gustafsson
J. Ha
Halstead, D.
C. L. Hart
K. D. Hoffman
Janet R. Mccoll-Kennedy
Janis L Miller
Jeffrey G. Blodgett
Jerrold K. Leong
K. Douglas Hoffman
K. Douglas Hoffman
Klaus Schoefer
R. C. MacCallum
Mary Jo Bitner
Mosad Zineldin
Muhammad Hafiz Abd Rashid
R. L. Oliver
L. L. Olsen
Palmer O’ Neill
P. Patterson
Ch. Ranaweena
Richard A. Spreng
Richard L. Oliver
I. Saynakhone
S. Shoemarker
Stefan Michel
S. S. Tax
S. S. Tax
Zulhan Othman
Publication date
Publisher
'Center for Southeast Asian Studies, HUFS'
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info:doi/10.21485%2Fhufsea.201...
Last time updated on 05/02/2021