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Service development: An examination of the service development process using the Norwegian Coastal Voyage (Hurtigruten) as a case study
Authors
Berg BL
Biederman PS
+41 more
Booth WC
Booz
Bowers MR
Bryman A
Burrell G
Clark M
Daft RL
Drucker PF
Easterby-Smith M
Fielding N
Finn M
Fitzsimmons JA
Grönroos C
Gummesson E
Gustafsson A
Handy CB
Hoffman KD
Hunt JW
Hurtigruten
Johannessen A
Kandampully J
Kim WC
Kinnear TC
Langeard E
Lovelock CH
McQueen R
Mehmetoglu M
Merriam SB
Normann R
Penrose ET
Porter ME
Prahalad CK
Saunders M
Sekaran U
Silverman D
Tidd J
Trott P
Ulwick AW
Veal AJ
Vermillon MR
Yin RK
Publication date
Publisher
'SAGE Publications'
Doi
Abstract
Abstract is not available.
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info:doi/10.1177%2F14673584135...
Last time updated on 08/01/2021