Background: Patient’s perspective on the quality Tuberculosis(TB) care has received more attentions nowadays. While DOTSstrategy has been expanded in Indonesian public and privatehospitals since 2000, the quality evaluation from the patients’perspective is lacking.Objectives: To measure the quality of TB service from thepatient perspective in public and private hospitals in NorthJakarta.Method: This was a cross-sectional study design in twohospitals. The sample of patients in public and private hospitalswere 156 and 68 respectively. Data were collected usingQuality of Care as seen through the Eyes of the Patient (QUOTETB)instrument and analyzed desciptively.Result:In both hospitals, seven aspects should be improved(i.e. waiting time, safe drinking water, cost for services,transport support, food aid,TB-HIV and HIV prevention) .Patients in the public hospital perceived discrimination ofservices. Moreover six aspects of service should be improvedin private hospital (i.e. consistency of service, opening hours,TB service availability, additional charges, TB-HIV as well asHIV testing and treatment).Conclusion: Quality improvements for TB service in hospitalare needed. Hospitals should provide better facilities andenvironment, conduct cost analysis, improve TB-HIV service,adhere to the TB service procedure and improve providerpatientrelationship.Keywords: tuberculosis, patient perspective, quali ty ofservice, QUOTE-T
