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An Investigation of Mediating and Moderating Variables in Service Quality – Customer Loyalty Relationship

Authors
  1. A. G.Woodside
  2. A. O.Hirschman
  3. A. S. C.Ehrenberg
  4. A.Parasuraman
  5. A.Parasuraman
  6. B. B.Jackson
  7. C. C.Cheng
  8. C.Gro¨nroos
  9. D.DelVecchio
  10. F. F.Reichheld
  11. G.Howat
  12. J. C.Olson
  13. J. H.McAlexander
  14. J. L.Heskett
  15. K. B.Monroe
  16. K.Kiran
  17. L. T.Bei
  18. L.Rosenberg
  19. L.Wu
  20. M. T.Copeland
  21. M.Blut
  22. M.Mellens
  23. M.Porter
  24. M.Stewart
  25. R. A.Ping
  26. R. T.Rust
  27. S. A.Taylor
  28. S. O.Olsen
  29. T. O.Jones
  30. V. A.Zeithaml
  31. V.Zeithaml
  32. W. R.Forrester
Publication date
Publisher
'IGI Global'
Doi

    Abstract

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      oaiinfo:doi/10.4018%2Fjcrmm.20130...
      Last time updated on 24/12/2020

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