Utilization of MBNQA criteria in quality management evaluation in agribusiness companies

Abstract

Quality management system is important part of management in every standard organization. Paper is oriented on evaluation of quality management in agribusiness companies. There are included results of research based on 18 companies providing agriculture production. Representatives of each company fulfilled the questionnaire consisted of 104 items (divided into 7 categories according to MBNQA). These companies achieved an average score 647 points out of possible 1000 points. The best results were seen in the area of business leadership, the worst in orientation on customer and results. Other results of research identified quality management system as the most important factor to influence answers of respondents

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