How the web continues to fail people with disabilities

The digital divide is most often understood as that between the IT haves and have-nots. However, if there is one minority group that can be, and often is excluded from the world wide web, even if they have a computer, it is disabled people. The Special Educational Needs and Disabilities Act 2001 (SENDA) extended the provisions within the Disability Discrimination Act 1995 regarding the provision of services to the education sector. Yet accessible web design, dependent on professional coding standards, adherence to guidelines, and user testing, remains rare on the web. This paper examines the background to professional coding standards, and adherence to guidelines, in an attempt to find out why the web continues to fail people with disabilities. It begins by examining the progress of the transition in the 1990s from old style HTML to strict XHTML. It applauds the vision behind that transition, charts its progress identifying the principle constituencies that it involves – and how well each has played its part. It then focuses on the further problem of the requirement for user testing to iron out anomalies not covered by standards and guidelines. It concludes that validating XHTML code is desirable, but that user testing also needs to be undertaken. It identifies the complex and heterogeneous network of interrelated concerns through which the needs of disabled web users remain unheeded. To support its argument, the paper details the results of two studies – 1) of the homepages of 778 public bodies and blue chip companies, which found only 8% of homepages validated against any declared Document Type Declarations (DTD), and 2) a wider research project on employment websites which also included disabled user testing and a number of focus groups and interviews with disabled users and web development companies

Designing a Mobile App for Individuals Recovering from an Opioid Addiction

Opioid use disorder is a growing issue and is associated with an increased risk of fatal overdose. A mobile application built upon user interviews and the evidence-based Community Reinforcement Model has the potential to decrease fatal overdoses and improve the recovery process. We conducted semi-structured interviews at a local methadone clinic to determine the user journey and technological opportunities. Based on existing models for substance abuse treatment and results of user interviews, we designed a mobile health application. This poster presents the journey of individuals recovering from an opioid addiction and main features of the mobile health application. The application is intended to be used in conjunction with local methadone clinics and health professionals. Further testing must be conducted to determine usability of current design.Informatio

Usability testing in a library web site redesign project

An intuitive library information gateway is critical to meeting the information needs of library users in the digital age. This article describes the process involved in redesigning a library Web site. In addition to first determining the goals and requirements for the library Web site, a user and task analysis was conducted for defining the library\u27s user base and types of tasks which users might be performing at the site. Usability testing methods, such as observational interviews, provided fresh insights about how users are interacting with the library Web interface as they approach various information seeking tasks. These usability studies uncovered problems related to unclear terminology, proper use of color, size and location of navigational links, and the need for context sensitive help, built-in redundancy, and clear and consistent navigation

Combating e-discrimination in the North West - final report

The Combating eDiscimination in the North West project examined over 100 websites advertising job opportunities both regionally and nationally, and found the vast majority to be largely inaccessible. Professional standards, such as using valid W3C code and adhering to the W3C Web Content Accessibility Guidelines, were largely not followed. The project also conducted interviews with both public and private sector web professionals, and focus groups of disabled computer users, to draw a broader picture of the accessibility of jobs websites. Interviews with leading web development companies in the Greater Manchester region, showed that there is a view there should not be any additional cost in making websites accessible, as the expertise to create a site professionally should be in place from the start, and that accessibility will follow from applying professional standards. However, through the process of trying to create a website for the project, with such a company, it was found that following professional standards is not sufficient to catch all the potential problems, and that user testing is an essential adjunct to professional practice. The main findings of the project are, thus, that: • Most websites in the job opportunities sector are not following professional standards of web development, and are largely inaccessible • Professional standards of web development need to be augmented with user testing to ensure proper accessibility

Speech Driven Environmental Control System (SPECS) From Specification to Prototype

The SPECS project is designing a new speech driven environmental control to include use by people with dysathric speech. The project is funded by the National Institute for Health Research and is developing the device with a large UK assistive technology company. The aim is that the device will be designed in a user-centric way. The initial stage of the project involved performing detailed qualitative interviews of people currently using speech-driven environmental control systems and a focus group of professionals which discussed current speech-driven environmental control systems and ‘blue sky’ ideas. Data from these were rigorously analysed using a framework approach [1]. This enabled full specification of the proposed new device and the results of this stage have recently been published [2]. This paper will present the process undertaken to go from specification to prototype testing, how user involvement has been incorporated and will discuss the key findings to date. At the time of RAATE 2009 we will be nearing completion of the prototype testing

User involvement in healthcare technology development and assessment: Structured literature review

Purpose – Medical device users are one of the principal stakeholders of medical device technologies. User involvement in medical device technology development and assessment is central to meet their needs. Design/methodology/approach – A structured review of literature, published from 1980 to 2005 in peer-reviewed journals, was carried out from social science perspective to investigate the practice of user involvement in the development and assessment of medical device technologies. This was followed by qualitative thematic analysis. Findings – It is found that users of medical devices include clinicians, patients, carers and others. Different kinds of medical devices are developed and assessed by user involvement. The user involvement occurs at different stages of the medical device technology lifecycle and the degree of user involvement is in the order of design stage > testing and trials stage > deployment stage > concept stage. Methods most commonly used for capturing users’ perspectives are usability tests, interviews and questionnaire surveys. Research limitations/implications – We did not review the relevant literature published in engineering, medical and nursing fields, which might have been useful. Practical implications – Consideration of the users’ characteristics and the context of medical device use is critical for developing and assessing medical device technologies from users’ perspectives. Originality/value – This study shows that users of medical device technologies are not homogeneous but heterogeneous, in several aspects, and their needs, skills and working environments vary. This is important consideration for incorporating users’ perspectives in medical device technologies. Paper type: Literature review