LSHTM Research Data Management Summary Guides

A set of one-page guides to good practice on various data management-related topics, including data management plans, data encryption and data sharing. These guides are CC-licensed and can be re-purposed by other institutions. Editable versions of the guides can be found in the ZIP archive

Health funder requirements for data management and sharing

A set of guides that describe data management and sharing requirements established by funding agencies that support LSHTM research projects

Irrigation Management Information Network (IMIN) Keyword thesaurus

Irrigation management / Thesauri / Information services / Networks

LSHTM Data Compass Procedures

LSHTM Data Compass is a digital repository of research data and other digital objects produced by researchers at the London School of Hygiene & Tropical Medicine and its affiliates. These procedures outlines processes for the management of digital objects that the LSHTM Library & Archives has agreed to curate and preserve for the purpose of making available through LSHTM Data Compass

LSHTM Data Compass Deposit Guides

Tutorials on creating Project and Data Collection records in LSHTM Data Compass and rules for describing various resource types, including search strategies and qualitative/quantitative data

History of Urban Main Library Service

published or submitted for publicatio

Video Reference: A Pre-Test and Pilot Project

Hennepin County Library will open two new, larger libraries without the ability to increase FTE. We are developing a pilot plan to see if a video service can address the need to provide reference service in a busy library as part of an overall staffing strategy. A coordinated video reference service may be a tool that can help libraries continue to provide core services with reduced in-building staff. The purpose of a video-based reference service is to supplement reference staffing in buildings. In a small library, video reference could be used in the absence of on-site reference staff; in a larger library it may be used to provide access to reference service while in-library reference staff are engaged in other service functions - programming, outreach, class visits, etc. Web Services staff at Hennepin County Library began investigating the technical aspects of providing video reference service in early 2009, with an eye toward determining if there were any technical issues that would prohibit the introduction of a service. The library has no additional funds that can be spent on the purchase of equipment or software; work done to date is based on freely available software and low cost equipment. This presentation will give an up close look at the process of developing this new service at Hennepin County Library. We\u27ll touch on equipment needs, service issues and staffing models. We may not have a lot of answers, but we\u27ll be able to share out experiences with interested parties

The Impact of the Christian Faith on Library Service

The library profession is in flux and uncertainty due to its lack of a well-founded philosophy of service. The Christian faith provides the necessary philosophical framework. Three implications follow from the application of a Christian worldview to library practice. First, Christian librarians should provide access to collections that will allow students to integrate faith and learning. Second, they should demonstrate love and concern for library users by offering diligent, humble service.Third, they should teach students the ethical use of information resources. Christianity has an impact on “library service” in three areas. First, the word library presumes a collection of library materials: books, periodicals, microfilms, motion pictures, cassettes, records, and other forms of media. Second, the word service signifies the way the librarian goes about helping people find answers to their information needs.Third, correct use of library resources connotes proper library ethics. Before this paper discusses these three areas, it will be useful to survey the current state of library philosophy

Techniques for Providing Outstanding Customer Service

Providing exceptional customer service should be one of the primary goals for all academic libraries. However, with the day- to- day interruptions, librarians sometimes forget all about customer service. By developing a Customer Service Task Force, Penfield Library has been able to develop a number of projects in the past two years to greatly improve its reputation. Such methods as surveys and small and large focus groups were conducted to determine what projects needed to be addressed. Tips and tricks to providing quality customer service in a small college/university library are also presented

Techniques for Providing Outstanding Customer Service

Providing exceptional customer service should be one of the primary goals for all academic libraries. However, with the day- to- day interruptions, librarians sometimes forget all about customer service. By developing a Customer Service Task Force, Penfield Library has been able to develop a number of projects in the past two years to greatly improve its reputation. Such methods as surveys and small and large focus groups were conducted to determine what projects needed to be addressed. Tips and tricks to providing quality customer service in a small college/university library are also presented