Factors Influencing People’s Intention to Adopt E-Banking: An Empirical Study of Consumers in Shandong Province, China

E-Banking is growing at an unprecedented rate and has become a truly worldwide phenomenon, offering convenience, flexibility and interactivity for those that can, and know how to access it. This is clearly evidence in China. However, despite such growth and popularity, some users still have reservations about using Information and communication technology (ICT) in their daily banking activities, perhaps due to deep routed cultural factors that cause consumers to question the efficacy of such changes. Through the application of a technology acceptance framework, and empirical evidence from 52 E-Banking user questionnaires and four key market segment interviews, the research explores the factors that influence consumers’ intention to adopt E-Banking in Shandong Province of China. The findings highlight that perceived usefulness and perceived credibility are significant factors which have a positive influence on consumers’ intention to utilise E-Banking, while perceived ease of use and perceived cost are less significant. Unpacking the reasons for resistance to the use of E-Banking highlighted that “difficult to operate”, “unnecessary to use it” and “worry about the security” are key drivers and therefore challenges for the service providers. Based on the results, recommendations are drawn for banks, involving focusing on the significant factors, avoiding weaknesses and optimising strengths of E-Banking and ultimately developing more accurate market positioning strategies to align and manage consumer expectations and maximise potential acceptance

E-BANKING: A CASE STUDY OF ASKARI COMMERCIAL BANK PAKISTAN

This paper has covered the operational issues related to e-banking as well as customer’s perception on usage of e-banking a case study of Askari Bank, Pakistan. 40 staff members and four customers are selected as sample for this study. Both qualitative and quantitative methods are used to present the results. Descriptive statistics is applied to describe the demographic variables while for operational problems correlation was used. Finally cross case analysis present customers’ perception about e-banking practices. Analysis shows that customer is not ready to adopt new technology that why their satisfaction level with e-banking is low. Internet speed and government policies are not supportive for e-banking in Pakistan. Due to lack of trust on technology and low computer literacy rate, customer hesitates to adopt new technology. : In order to promote IT culture in Pakistan, government has to reduce the internet rate. to promote the benefits of e-banking on media so that more user get facilitated from e-banking services.E-banking, Internet, ATM, Online transaction, E-readiness, Technology Acceptance Models

JAMAICA & e–BANKING

In Jamaica there has been some improvement in electronic banking referred to e- banking worldwide. We are definitely on the road to this ultimate digital revolution. Especially with products coming out of National Commercial Bank (primarily) and to Bank Of Nova Scotia to a lesser extent. You can either go online or via telephone and pay a number of bills from the comfort of your living room or bedroom any hour of the day by debit card or by visa card. In other countries especially USA and Europe to facilitate this the digital revolution they have designed a product called a STORED VISA/MASTERCARD where any one rich or poor can open an account in any currency and add to the credit card account to the desired credit limit one desires and/or a bank determined maximum for the product. We have in Jamaica a secured credit card where you have to put money forward in a secured account. The former I have described facilitates all while the latter secured credit card limits the greater majority. In the case of Cable & Wireless I can use my Visa/MasterCard and pay my bill on the phone and get real-time payments credited to my account. If for example my phone is locked off and I can go next-door use my friends phone pay my bill and within 5 minutes my phone is back on. The Introduction by all Banks in Jamaica of the Stored Visa/MasterCard Card could be a serious contributing factor to stemming the tide of the digital divide and facilitating the serious onward progress on the road of the digital revolution making Jamaica not another Singapore but a highly competitive Jamaica, a serious player in the Global Village. In order to get a better grasp of the concept of e banking we explore topics that will enable the reader to have a better understanding of the thinking behind the concept.e-banking, Jmaica e-banking,Jamaica, Jamaica Banking

U.S. consumers and electronic banking, 1995-2003

The availability and variety of electronic banking technologies in the marketplace has greatly expanded in recent years. For financial institutions, e-banking technologies can speed processing, reduce costs, and help attract and retain customers. For consumers, they can save time and money and may be more convenient than more traditional ways of banking. This article draws on data from two nationwide surveys to look at consumer use of such products and services as debit cards, pre-authorized debits, and computer banking, particularly as use relates to consumer demographic characteristics and consumer perceptions. ; The data show a consistent increase in the proportion of consumers using a variety of e-banking technologies. Consumer attitudes toward e-banking generally have become more positive over time, with more consumers seeing e-banking as convenient, familiar, easy to use, and secure. The use of some technologies, particularly debit cards, has become more democratized over time, but it is still the case that most e-banking technologies tend to be used by higher income, higher asset, younger, and better educated households. ; E-banking technologies hold the promise of helping families manage their money, pay their bills on time, and avoid overextending themselves with credit. To take full advantage of them, however, consumers need to become aware of the evolving array of e-banking technologies available to them and understand how different technologies fit with their financial management needs. Financial planners and consumer educators, working with both families and financial institutions, can help the promise become a reality.Electronic funds transfers ; Internet banking

MODERN SOLUTIONS FOR THE BANKING DISTRIBUTION CHANNELS: E-BANKING –STRATEGY, COST AND BENEFICTS

The banking industry is expected to be a leading player in ebusiness. Banks have established an Internet presence with various objectives. Most of them are using the Internet as a new distribution channel. Financial services, with the use of Internet, may be offered in an equivalent quantity with lower costs to the more potential customers. In the Romanian case, there have been identified some specific issues that restrain e-banking adoption: penetration and skills (PC, Internet), attitude towards technology, security and privacy concerns; trust in banking institutions, banking culture, e-banking culture, Internet banking.Internet banking, mobile banking, home banking, e-banking strategy,security.

Assessing the Role of Automation in Managing of Iranian E-banking and its Impact on Social Benefit

Banks in the field of commercial developments have attention to create structural changes in the receiving and payment systems and also have facilities in services process to customers. In fact we can claim one of the reasons of general tendency to electronic business is the banks managers’ attention to the importance and necessity of this phenomenon, thus have led to their trend and serious attention for providing banking structure, based on electronic method. What banking services makes it different in comparing with other conventional methods for using E-Banking systems, is, quantitative and qualitative expansion in customer service. In other words, E-Banking, prepares the situation to customer till have wider and more diverse services. Furthermore, time and spatial dimension will not have effect in reducing or increasing services to customers. Also the customer can control his/her financial activities in every time and everywhere without attending in bank’s branches. The aim of this paper is to illustrate the status of banking automation, its social and organizational consequences in Iranian E-banking system, and providing appropriate recommendations.Bank automation, ATM, E-banking, service quality.

ANALISIS PENERAPAN MODEL UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT) UNTUK MEMAHAMI PENERIMAAN DAN PENGGUNAAN LAYANAN E-BANKING OLEH NASABAH DI PROVINSI DAERAH ISTIMEWA YOGYAKARTA

Penelitian ini bertujuan untuk memperoleh pemahaman yang lebih baik terhadap penerimaan dan penggunaan e-banking oleh nasabah di Provinsi D.I. Yogyakarta dengan menggunakan Model Unified Theory Of Acceptance And Use Of Technology (UTAUT). Metode penelitian ini menggunakan pendekatan kuantitatif deskriptif. Populasi dalam penelitian ini adalah pengguna e-banking di Provinsi D.I. Yogyakarta. Pengambilan sampel sebanyak 100 responden yang berdomisi di Provinsi D.I. Yogyakarta. Metode pengumpulan data yang digunakan dalam penelitian ini adalah kuisioner. Teknik pengumpulan sampel yang digunakan adalah incidental sampling. Teknik analisis menggunakan analisis Partial Least Square (PLS). Hasil Penelitian ini adalah (1) Harapan kinerja berpengaruh positif terhadap keinginan untuk menggunakan layanan e-banking, (2) Harapan usaha berpengaruh positif terhadap keinginan untuk menggunakan layanan e-banking, (3) Pengaruh sosial tidak berpengaruh positif terhadap keinginan untuk menggunakan layanan e-banking, (4) Kondisi fasilitas berpengaruh positif terhadap keinginan untuk menggunakan sistem e-banking, (5) Harapan kinerja berpengaruh positif terhadap penggunaan layanan e-banking, (6) Harapan usaha tidak berpengaruh positif terhadap penggunaan layanan e-banking, (7) Sosial berpengaruh positif terhadap penggunaan layanan e-banking, (8) Kondisi fasilitas berpengaruh positif terhadap penggunaan layanan e-banking, (9) Keinginan untuk menggunakan layanan e-banking berpengaruh positif terhadap penggunaan layanan e-banking

Learning the lessons from the developed world: e-banking security in Nigeria

In the past decade banks invested heavily in internet technology so as to engage in e-business and e-commerce activities. However, this development exposed banks to threats, such as online fraud. Consequently, there was a need to adopt security measures and controls to mitigate such threats. Banks in developed countries have developed a level of ‘best practice’ to reduce such online threats. The objective of this study was to explore the extent to which banks in the developing world were benefitting from the experiences of banks in the developed world in terms of how they address online security threats. Case studies of two Nigerian Banks were undertaken using interviews and short questionnaire. The findings show respondents perceived the level of threats to e-banking in Nigeria to be low. When adopting e-banking security controls, the case study banks placed more emphasis on the technical dimension than the human dimension. Senior management commitment is a significant barrier to adopting best practice, which is highlighted in limited financial resources being provided for new investment in training or customer education. The study concludes that senior managers need to change their perceptions and priorities towards IT security to reduce the vulnerability of their e-banking services