A strategic framework for e-government adoption in public sector organisations

E-government has been recognized as a change agent for public sector reform. Through this change, the public sector organisation plans to increase operating efficiencies, build information-sharing partnerships and improve communication with other organisations, as well as with the public. Several studies have discussed how e-government will transform public sector organisations from traditional paper-based systems to electronic delivery that leads self-service operations that develop efficiently managed internal business process. However, a number of voids exist in the immature e-government literature, regarding its adoption strategy and process. This paper looks at the implementation aspect of e-government in public sector organisations. The paper critically reviews the issues of e-government adoption and identifies factors that affect the implementation process, such as, technical, organisational, and environmental. In addition, the authors discuss the benefits and barriers that might influence the decision making process toward the adoption of e-government in public sector. Since, e-government is an emerging research area, there is limited literature explaining the framework of e-government adoption. Therefore, this study suggests a strategic framework for e-government adoption that will assist decision makers in public sector organisations to support their egovernment adoption strategy and guide the IT developers for implementation process of e-government project

Challenges for E-Government Strategy

Governments worldwide are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services, information and knowledge through information and communication technologies. Development of Information and communication technologies catalyzed and led up to E-government. E-government is about transforming the way government interacts with the governed. The process is neither quick nor simple. The success of e-government requires fundamentally changing how government works and how people view the ways in which government helps them. Governments have different strategies to build e-government. Some have created comprehensive long-term plans. Others have opted to identify just a few key areas as the focus of early projects. In all cases, however, the countries identified as most successful have begun with smaller projects in phases on which to build a structure. Research suggests that there is large potential for e-governance, creating a channel that would bring the government closer to citizens by increasing the speed and efficiency of their interactions. In order for e-government to reach it's full potential, there are several barriers it must overcome.e-government, e-citizens, e-transactions, e-privacy

Evaluating the transition of e-Government: A review of local authorities in England

The goal of e-Government is seen as a panacea for governmental authorities. The emerging needs of citizens, their inclusion and engagement in policy development, political and participatory processes have meant new perspectives on e-Government are required. This paper seeks to identify and evaluate the preparedness of 10 UK-based local authorities to transition from basic e-Government to a more sophisticated and integrated e-Government. A categorical assessment of e-Government characteristics is made and these authorities are ranked accordingly. Our findings reveal the majority of local authorities sampled had reached a high percentage of informational and transactional e-Government but few had reached the interactional level and none had achieved assimilation. This suggests that local authorities seem to have focused on basic e-Government services. There is a need now to forge ahead to integration and assimilation of e-Government in order to address the critical objectives of citizen inclusion and engagement, and alignment of institutional processes to provide an infrastructure for the transition to e-governance and e-knowledge

Electronic transformation of government in the U.K.: a research agenda

This paper presents the findings of an exploratory research project into future e-Government (electronic Government) initiatives. The Virtual Institute for Electronic Government Research (VIEGO) project aimed at identifying and further developing the research agenda of e-Government based on a solid practical ground. As such, the paper offers a novel methodology in identifying the road map for future e-Government initiatives based on a series of workshops organised around the U.K. hosting a mixture of stakeholders involving both academics and parishioners. The analysis of the VIEGO workshops depicted that an e-Government research agenda involves a combination of social, technological and organisational issues at both governmental and individual citizen level, ultimately driven by empirical case-based experience and active participation in e-Government processes. Unlike other propositions for the future of e-Government offered in the e- Government literature, raised research questions not only originated from an analysis of e-Government literature but also on the outcome of brainstorming, reflections and contemplations throughout the duration of the project

The role of trust in e-government adoption: A systematic literature review

Electronic government (e-government) is a concept that has been adopted in most countries for the purposes of providing government services digitally, improving transparency between government and citizens and enabling additional communication channels with the government. Although e-government readiness in most countries is at a high level, adoption of e-government services is still considered tentative. A critical review of the literature suggests that this may be linked to citizens’ trust in government and e-government. As such, there is a need to investigate the role of trust in e-government adoption. For this purpose, a systematic literature review was conducted in order to observe research design, methodologies and approaches adopted in these studies as well as limitations identified and recommendation for future studies. The findings highlight that quantitative techniques and survey research methods appear to have been much preferred over other available alternatives such as qualitative techniques and interview methods or mixed methods in studies relating to trust in e-government adoption

E-Government Evaluation: Reflections on two Organisational studies

Senior executives in public sector organisations have been charged with delivering an e-Government agenda. A key emerging area of research is that of the evaluation of e-Government, given that economic factors have traditionally dominated any traditional ICT evaluation process. In this paper the authors report the findings from two interpretive in-depth case studies in the UK public sector, which explore e-Government organisational evaluation within a public sector setting. This paper seeks to offer insights to organisational and managerial aspects surrounding the improvement of knowledge and understanding of e-Government evaluation. The findings that are elicited from the case studies are analysed and presented in terms of a framework derived from organisational analysis to improve e-Government evaluation, with key lessons learnt being extrapolated from practice. The paper concludes that e-Government evaluation is both an under developed and under managed area, and calls for senior executives to engage more with the e-Government agenda and for organisations to review e-Government evaluation to improve evaluation practice

Legal Ontologies for the spanish e-Government

The Electronic Government is a new field of applications for the semantic web where ontologies are becoming an important research technology. The e-Government faces considerable challenges to achieve interoperability given the semantic differences of interpretation, complexity and width of scope. In this paper we present the results obtained in an ongoing project commissioned by the Spanish government that seeks strategies for the e-Government to reduce the problems encountered when delivering services to citizens. We also introduce an e-Government ontology model; within this model a set of legal ontologies are devoted to representing the Real-estate transaction domain used to illustrate this paper

The successful implementation of e-government transformation: A case study in Oman

The aim of this paper is to investigate, and to discuss the key critical factors that facilitate the successful implementation of E-government projects. The nature of this research is mainly qualitative. This investigation uses a single case study and data was mainly collected by means of semi-structured interviews and organisational documents from the Ministry of Higher Education in Oman. The research findings suggest that there are three paradigms which each include a set of factors that impacts the success of E-government success namely, organisational paradigm, technology paradigm and end-users paradigm. The authors believe that, this paper demonstrates an added value to the current literature on transformation of E-government and to E-government projects success, within the wider context of E-government implementation projects. Also the research will benefit organisations in the public sector, as it has identified main key success factors in E-government transformations and implementations

E-government adoption in Qatar: An investigation of the citizens' perspective

Electronic government (e-government) initiatives are in their early stages in many developing countries and faced with various issues pertaining to their implementation, adoption and diffusion. Like many other developing countries, the e-government initiative in the state of Qatar has faced a number of challenges since its inception in 2000. Using a survey based study this paper describes citizens‟ behavioural intention and adoption in terms of applying and utilising the Unified Theory of Acceptance and Use of technology (UTAUT) model to explore the adoption and diffusion of e-government services in the state of Qatar. A regression analysis was conducted to examine the influence of e-government adoption factors and the empirical data revealed that performance expectancy, effort expectancy, and social influences determine citizens‟ behavioural intention towards e-government. Moreover, facilitating conditions and behavioural intention were found to determine citizens‟ use of e-government services in the state of Qatar. Implications for practice and research are discussed