Buying Organic Food in France: Shopping Habits and Trust

In this paper we attempt to compare the responses of consumers and professionals to questions related to organic food retailing, in order to highlight the differences and the similarities of viewpoints between them and to understand the links between consumer perception of organic food and the sales channel. In order to do this, we analyse the results of three studies, two of them conducted with consumers, the third one with professionals. The first study deals with the links between consumer trust orientations and the frequentation of the different sales channels where organic food can be found. The results of this study conducted in France and Germany show that consumers in organic food stores put trust in their store but are neither the heaviest nor the most trusting consumers. Consumers in hypermarkets or supermarkets do not really trust the store, and only really trust the label. In the second study, respondents were asked what their preferred outlet for organic products would be and why. Results show that organic food consumers like being something more than an anonymous consumer when shopping. They seem to appreciate markets particularly, and appear to attach no particular value to organic food stores, nor to the acknowledged greater convenience of shopping in supermarkets. This study also raises interesting questions relating to the experience of purchasing in terms of shop location, image and atmosphere, and factors that contribute to consumer trust in organic foods. The third study is based upon two surveys (autumn 2003 and autumn 2004) among organic food stores in France, on market development and on actors' perception of their situation and their customers. According to shopkeepers, customers of organic food stores are looking more for quality and competence, than for attractive prices, and attach more and more value to traceability and trustworthiness. This paper shows important similarities of viewpoints between consumers and organic food stores shopkeepers, and gives researchers and professionals a better insight into the links between consumer perception of organic food and the sales channel.Food Consumption/Nutrition/Food Safety, Industrial Organization,

Buying Organic Food in France : Shopping Habits and Trust

In this paper we attempt to compare the responses of consumers and professionals to questions related to organic food retailing, in order to highlight the differences and the similarities of viewpoints between them and to understand the links between consumer perception of organic food and the sales channel. In order to do this, we analyse the results of three studies, two of them conducted with consumers, the third one with professionals. The first study deals with the links between consumer trust orientations and the frequentation of the different sales channels where organic food can be found. The results of this study conducted in France and Germany show that consumers in organic food stores put trust in their store but are neither the heaviest nor the most trusting consumers. Consumers in hypermarkets or supermarkets do not really trust the store, and only really trust the label. In the second study, respondents were asked what their preferred outlet for organic products would be and why. Results show that organic food consumers like being something more than an anonymous consumer when shopping. They seem to appreciate markets particularly, and appear to attach no particular value to organic food stores, nor to the acknowledged greater convenience of shopping in supermarkets. This study also raises interesting questions relating to the experience of purchasing in terms of shop image and atmosphere, and factors that contribute to consumer trust in organic foods. The third study is based upon two surveys (autumn 2003 and autumn 2004) among organic food stores in France, on market development and on actors’ perception of their situation and their customers. According to shopkeepers, customers of organic food stores are looking more for quality and competence, than for attractive prices, and attach more and more value to traceability and trustworthiness. This paper both shows important similarities and differences of viewpoints between consumers and organic food stores shopkeepers, and gives researchers and professionals a better insight into the links between consumer perception of organic food and the sales channel.Organic food, consumer behaviour, sales channel, trust

Improving Retrieval Results with discipline-specific Query Expansion

Choosing the right terms to describe an information need is becoming more difficult as the amount of available information increases. Search-Term-Recommendation (STR) systems can help to overcome these problems. This paper evaluates the benefits that may be gained from the use of STRs in Query Expansion (QE). We create 17 STRs, 16 based on specific disciplines and one giving general recommendations, and compare the retrieval performance of these STRs. The main findings are: (1) QE with specific STRs leads to significantly better results than QE with a general STR, (2) QE with specific STRs selected by a heuristic mechanism of topic classification leads to better results than the general STR, however (3) selecting the best matching specific STR in an automatic way is a major challenge of this process.Comment: 6 pages; to be published in Proceedings of Theory and Practice of Digital Libraries 2012 (TPDL 2012

Consumers and Food Miles

Previous research has extensively studied environmental implications of conventional and globalized food supply chain. Local food supply chains are supposed to reduce the environmental impacts of "food miles", the distance that foodstuff travels between the production location and the consumption marketplace. However, if researchers, environmental decision-makers and activists are convinced of the importance of 'food miles', there is a lack of understanding about whether and how end consumers perceive food miles. This paper therefore fills this gap by investigating the perceptions of food miles by French consumers. The first section explores the different types of distances between food and consumers. The second section presents the results of a qualitative study conducted in France. Two sessions of focus groups were held to better understand consumers' perceptions of food miles. Results show that most consumers are not aware of food miles. Focus groups were followed by individual interviews with the particular group of local organic food consumers, supposed to be more environmentally concerned than others. Again, results show that most consumers buy and consume local food for other reasons than reducing food miles. The third section deals with the reasons why consumers do not seem concerned by food miles, and discusses the concepts of "bliss ignorance", perceived efficiency, and social dilemmas. ...French Abstract : Les études sur les conséquences de la globalisation des filières agro-alimentaires sur l'environnement se multiplient, et les réseaux alternatifs locaux ayant pour but de réduire les intermédiaires entre les producteurs et les consommateurs sont présentés comme permettant un retour à une agriculture et un système de consommation durables. Plus précisément ces réseaux ont, entre autres, pour but de réduire l'impact environnemental des "food miles", ou distance parcourue par les produits alimentaires entre le lieu de production et les lieux de consommation. Ce concept de "food miles" est utilisé comme un indicateur de développement durable et de plus en plus comme un outil de communication à destination des consommateurs. Cependant, si les chercheurs, décideurs ou activistes dans le domaine de l'environnement semblent convaincus de l'importance des "food miles", aucune étude n'a été menée afin de savoir si et comment les consommateurs perçoivent les "food miles" et sont susceptibles d'en tenir compte dans leur processus de choix des produits. C'est donc l'objet de cet article, qui s'attache à mettre en évidence les perceptions des food miles par les consommateurs en France grâce à une étude qualitative. La première partie présente les différents types de distance perçue entre les consommateurs et les produits alimentaires. Cette distance perçue peut favoriser un certain désintérêt de la part des consommateurs vis à vis des produits alimentaires et de la façon dont ils sont produits ; à l'opposé elle peut être à l'origine de préoccupations croissantes -environnementales, sociales ou plus individuelles telles que les préoccupations santé- et expliquer le besoin de re-créer des liens perdus avec les produits et les producteurs.FOOD MILES; ENVIRONMENTAL CONCERN; FOOD CONSUMPTION; QUALITATIVE STUDY