Human Service Organizations and the Production of Moral Categories

http://deepblue.lib.umich.edu/bitstream/2027.42/51350/1/586.pd

A Participatory Model for Evaluating Social Programs

Describes the participatory approach to evaluation, which emphasizes client participation in the design and implementation process

Program and Provider Diversity: Bureaucratic-Client Encounters in the United States

http://deepblue.lib.umich.edu/bitstream/2027.42/51048/1/278.pd

The Juvenile Court as a People Processing Organization: Organizational Determinants of Case Processing Patterns

http://deepblue.lib.umich.edu/bitstream/2027.42/50997/1/223.pd